Experienced Customer Service/Repair Representative – Global Technology Leader
At arenaflex, we're a pioneering technology leader with a rich history of innovation and a commitment to excellence. With over 130 years of experience and a presence in over 100 countries, we continue to push the boundaries of what's possible in the digital industries. Our focus on providing the best products for our industrial, utility, and infrastructure customers has earned us a reputation as a trusted partner and a leader in our field. As a Customer Service/Repair Representative at arenaflex, you'll play a critical role in ensuring that our customers receive the highest level of service and support. You'll be the face of our company, working closely with customers, repair technicians, manufacturing, and logistics personnel to coordinate customer property returns for paid repair or warranty processing and shipment.
About the Role
As a Customer Service/Repair Representative, you'll be responsible for managing repairs from customer/channel request through delivery, requesting and entering required information per written process to execute repair, and managing repair priority with repair techs to meet schedule and Key Performance Indicators (KPIs). You'll also lead problem resolution activities, complete repair orders per process, and support activities that meet the KPIs required to successfully manage the business.
Key Responsibilities
* Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location)
- Request and enter required information per written process to execute repair
- Manage repair priority with repair techs as appropriate to meet schedule and KPIs
- Lead problem resolution activities- capacity and material constraints, customer issues, urgent repair turnaround
- Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer
- Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
- Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery
- Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
- Support other roles or tasks as requested by management
Qualifications
* Bachelor's Degree and 2 to 5 years of experience; alternatively, a special combination of education and experience and/or demonstrated accomplishments
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
- Strong analytical and technical skills, with the ability to learn and adapt to new systems and processes
- Experience in customer service, repair order management, and problem resolution activities is preferred
Benefits
* Competitive hourly rate: $24.00 - $27.00 per hour
- Comprehensive benefits package, including:
+ Dental insurance + Vision insurance + Health insurance + 401(k) plan
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
Work Environment
* Work location: In person in Bartlesville, OK
- Shift: Day shift
- Expected hours: 40 per week
- Ability to commute: Bartlesville, OK (Required)
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all candidates for their interest, but only those who qualify will be contacted.
About arenaflex
arenaflex is a Global Fortune 500 company and a leader in the digital industries. With a rich history of innovation and a commitment to excellence, we continue to push the boundaries of what's possible. Our focus on providing the best products for our industrial, utility, and infrastructure customers has earned us a reputation as a trusted partner and a leader in our field.
Join our Team
At arenaflex, we're passionate about delivering exceptional service and support to our customers. We're committed to creating a collaborative and dynamic work environment that fosters growth, innovation, and excellence. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to join our team. Apply today and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job