Airline Support Team Service Representative

About the position As an Airline Support Team Field Service Representative for Rolls-Royce, you will be part of a team that provides Operational Fleet and Service Delivery support for Rolls-Royce Civil Engines customers. This role demands a high degree of self-motivation, flexibility, initiative, communication skills and commitment to deliver. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. Rolls-Royce has been recognized as the top employer in the Engineering & Manufacturing category on the prestigious Forbes Top Employers for Engineers list for 2025. This ranking highlights our commitment to innovation, employee development, and fostering a collaborative environment where engineers can thrive. At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. With this exciting opportunity you will work with a team that provides Operational Fleet and Service Delivery support for Rolls-Royce Civil Engine customers. You will support any major or minor event investigations and support the airline in the event of operational disruption, such as an aircraft on the ground (AOG) event. Providing timely technical and parts supply assistance and be the focal point between Rolls-Royce, the operator and the local airworthiness authority for any International Civil Aviation Organization (ICAO) investigations, accidents or incidents. The majority of your time will be deployed at our Support Offices (based on location with customers), often with limited notice. On occasion these may be international short-term assignments. Must be able to travel both domestically and internationally up to 10%.

Responsibilities

• Provide support as and when required to customers, promoting timely resolution of issues by communicating through the appropriate IT systems and channels
• Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data
• Identify potential issues with products and services to enable them to be proactively managed and monitor warranties & guarantees and airline debt, reporting any significant trends
• Provide customer business forecast inputs, fleet plans and shop visit plans.
• Identify potential product and services sales opportunities for Rolls-Royce within the airline's business
• Provide support of new product introduction and in preparing customer readiness for the receipt of products

Requirements

• Associate degree with 4+ years of experience in aviation, aircraft technical, powerplant engineering or aerospace, OR Bachelor's degree with 2+ years of experience in aviation, aircraft technical, powerplant engineering or aerospace, OR Master's degree, OR JD/PhD, OR 6+ years of experience in aviation, aircraft technical, powerplant engineering or aerospace in lieu of degree.
• High degree of self-motivation, flexibility, initiative, communication skills and commitment to deliver.

Nice-to-haves

• FAA Airframe & Powerplant License.
• Technical and/or services background and ideally experience of working with gas turbines, their operation and functionality, plus familiarity with airline operator's line maintenance practices and regulations.
• Knowledge of the civil aviation industry and a good understanding of Rolls-Royce products and service contracts.
• Experience of working in a customer facing environment

Benefits

• We offer excellent development opportunities, a competitive salary, and exceptional benefits.
• These include bonus, employee support assistance and employee discounts.
• Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan.

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