Experienced Customer Support Associate – Veterinary Community Engagement
Join arenaflex, a rapidly growing team on a mission to revolutionize the $50B+ animal health industry, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We're a growing team of passionate individuals dedicated to modernizing the animal health industry, and we're looking for exceptionally talented and passionate people to join our team.
About arenaflex
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're committed to creating a diverse and inclusive workplace, and we welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation, and we're committed to providing equal employment opportunity to all applicants in accordance with all applicable laws and regulations.
The Role
As an Experienced Customer Support Associate, you will play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the arenaflex platform for their supply ordering needs. You will engage with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos.
Key Responsibilities
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
You Should Have
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
Benefits (Full Time Roles)
* 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Why Join arenaflex?
* Be part of a rapidly growing team on a mission to revolutionize the $50B+ animal health industry
- Work with a talented and passionate team of individuals dedicated to creating a better future for animals and their owners
- Enjoy a dynamic and fast-paced work environment with opportunities for growth and development
- Take advantage of our comprehensive benefits package, including medical, dental, and vision insurance, automatic 401k contribution, and more
- Participate in bi-annual company retreats and monthly team events to build relationships and have fun with your colleagues
How to Apply
If you're a motivated and customer-focused individual with a passion for the animal health industry, we encourage you to apply for this exciting opportunity. Please visit our careers page to submit your application, and don't forget to stay scam-smart by verifying the legitimacy of any job postings you come across. Apply Job!
Important Note
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation, and we're committed to providing equal employment opportunity to all applicants in accordance with all applicable laws and regulations. Apply for this job