Experienced Crisis Counselor – Remote 988 Crisis Chat and Text Support Specialist
At arenaflex, we're dedicated to providing exceptional crisis intervention services to individuals in need. As a national leader in crisis intervention, we're committed to delivering effective solutions and resources 24 hours a day, 7 days a week. Our team of compassionate and skilled crisis counselors plays a vital role in making a positive impact on the lives of those we serve.
Job Summary:
We're seeking an experienced Crisis Counselor to join our remote team as a 988 Crisis Chat and Text Support Specialist. As a Crisis Counselor, you'll work from the comfort of your own home, maintaining HIPAA compliance and focus, to connect with individuals experiencing emotional distress or mental health issues. Your primary responsibility will be to provide empathetic and non-judgmental support, building rapport and client engagement, while assessing and mitigating risk, and managing documentation.
About arenaflex:
arenaflex is a national leader in crisis intervention, providing effective solutions and resources 24 hours a day, 7 days a week. We're proud to have been recognized as a Top Workplace for 2023-2024 in the Healthcare Industry. Our team of telephonic first responders serves a wide range of customers, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.
Key Responsibilities:
* Work from home, maintaining HIPAA compliance and focus, to connect with individuals experiencing emotional distress or mental health issues
- Build rapport and client engagement through empathetic and non-judgmental support
- Assess and mitigate risk, and manage documentation while on calls
- Provide available resources or information needed to support individuals in crisis
- Identify safe, positive ways of coping and/or developing a safety plan
- Remain calm and professional while multi-tasking in a fast-paced environment
- Collaborate with colleagues to ensure seamless support and services
Essential Qualifications:
* Bachelor's Degree from a 4-year accredited college or university
- 1 year of experience in 988 chat and text support or a related field
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in crisis intervention and risk assessment
- Experience working with individuals experiencing emotional distress or mental health issues
- Strong analytical and problem-solving skills
- Ability to maintain confidentiality and adhere to HIPAA guidelines
Preferred Qualifications:
* Master's Degree in a related field (e.g., counseling, social work, psychology)
- Experience working in a crisis hotline or call center environment
- Certification in crisis intervention or a related field (e.g., QPR, ASIST)
- Bilingual or multilingual skills
- Experience working with diverse populations and communities
Skills and Competencies:
* Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in crisis intervention and risk assessment
- Experience working with individuals experiencing emotional distress or mental health issues
- Strong analytical and problem-solving skills
- Ability to maintain confidentiality and adhere to HIPAA guidelines
- Strong computer skills and proficiency in software applications (e.g., CRM, documentation systems)
Career Growth Opportunities and Learning Benefits:
* Opportunities for advancement and professional growth within arenaflex
- Access to ongoing training and professional development opportunities
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Opportunities for career advancement and leadership development
Work Environment and Company Culture:
* Work from home, maintaining HIPAA compliance and focus
- Collaborative and supportive work environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- Flexible scheduling and work-life balance
Compensation, Perks, and Benefits:
* Competitive hourly rate ($24.35 - $26.35)
- Comprehensive benefits package, including:
+ Medical, dental, and life insurance + 401(k) matching program + STD/LTD and EAP services + Accrued planned time off package (up to 4 weeks of vacation in the first year)
- Company-matched student loan repayment program
- Opportunities for advancement and professional growth
How to Apply:
If you're a compassionate and skilled crisis counselor looking for a rewarding career opportunity, we encourage you to apply for this role. arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from individuals with diverse backgrounds and experiences. To apply, please visit our website and submit your application through our online portal. We look forward to reviewing your application and welcoming you to our team! Apply for this job