Experienced Student Success Coach - Remote Customer Service Representative
Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At arenaflex, our team is committed to making a difference, one amazing student at a time. We invite you to do the same in this exciting role as an Experienced Student Success Coach. As a Student Success Coach at arenaflex, you will be the mentor who helps students strive for academic excellence by empowering them to do their best work, overcome challenges, and work to develop the skills to become lifelong learners. You will work with each student throughout their learning experience to challenge, motivate, support, and encourage them to do more than they may have thought possible.
About arenaflex
arenaflex is a leading provider of innovative education solutions, dedicated to helping students achieve their academic and professional goals. Our team is passionate about making a positive impact on the lives of our students, and we are seeking a talented and motivated individual to join our team as a Student Success Coach.
The Role
As a Student Success Coach, you will be responsible for assisting students throughout their education program with arenaflex. In this role, you will be speaking with students over the phone and responding to inquiries received through our systems. Working from your home office, you will have an assigned schedule during our hours of operation, which define a 40-hour work week. We are open Monday-Thursday from 8am to 7pm CDT, and Friday and Saturday from 8am to 5pm CDT. We hire people from all time zones that have availability during our hours of operation, in support of our students.
Key Responsibilities
* Support enrollment, student development, and retention services while ensuring a quality learning experience.
- Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
- Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
- Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
- Offer and teach students how to use resources to help maximize the success of each student.
- Become a certified resume reviewer to provide resume and career development support.
- Be a liaison for students, enabling them to connect with various departments.
What We Require
* Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
- Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling essential
- Knowledge of academic policies and procedures
- Ability to learn technical skills quickly
- Excellent communication/listening skills, including a pleasant phone manner
- Strong customer support focus and attention to details
What We Offer
* Salary Range between $23 and $24 per hour
- Paid time off
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) Savings Plan
- Life and Disability Insurance
- Tuition assistance
- Employee Stock Purchase Plan
- Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
- Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)
- Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home office. Our team is passionate about creating a positive and supportive work environment, and we encourage collaboration and open communication. We are committed to making a difference in the lives of our students, and we are seeking a talented and motivated individual to join our team.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. We offer a range of training and development opportunities, including certification programs and professional development workshops. As a Student Success Coach, you will have the opportunity to develop your skills and knowledge in areas such as academic advising, student development, and retention services.
How to Apply
If you are a motivated and talented individual who is passionate about making a difference in the lives of students, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
Application Question(s)
* You must have a Bachelor Degree for this role, have you graduated with a Bachelor degree?
Education
* Bachelor's (Preferred)
Work Location
* Remote Apply Job! Apply for this job