[Remote] Bilingual Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Fellers is a leading provider of sign and graphics films, and they are seeking a Bilingual Customer Service Representative to enhance customer satisfaction and loyalty. The role involves answering inquiries, managing complaints, and providing product information to ensure exceptional customer experiences.
Responsibilities
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up with customer calls when necessary
- Document all call information according to standard operating procedures
Skills
- Minimum 1 year experience in Call Center Customer service role
- Strong customer service and active listening skills
- Excellent communication skills
- Ability to prioritize work and manage time effectively
- Basic Computer Skills
- High School Diploma
- A passion for customer advocacy
- Proficient with Microsoft Office Suite
Company Overview