[Remote] Customer Success and Operations Coordinator
Note: The job is a remote job and is open to candidates in USA. SparkPath is on a mission to help people discover meaningful careers through innovative approaches to career exploration. They are seeking an Operations & Revenue Coordinator to manage core systems including sales, operations, billing, and customer success, while ensuring revenue accuracy and operational efficiency.
Responsibilities
- Billing, Invoicing & Revenue Operations
- Manage the full billing lifecycle in QBO (estimates, invoices, recurring billing, payments, churn)
- Maintain revenue accuracy, payment follow-ups, and coordination with the accountant
- Sales Operations & Customer Support
- Own inbound inquiries, account setup, access management, onboarding coordination, and CRM hygiene
- Customer Discovery & Sales Intelligence
- Research institutional customers and prepare pricing context and insights for sales conversations
- Conferences & On-Site Events
- Own conference logistics end-to-end, including materials, booth operations, sales support, and post-event invoicing and follow-up
- Shipping, Fulfillment & Inventory
- Manage physical order fulfillment, shipping, inventory tracking, procurement, and customer shipping support (at our Ottawa office, or from your home)
- Admin, Reporting & Systems
- Maintain SOPs, Loom documentation, internal data exports, usage audits, and monthly/annual reporting
Skills
- Experience in operations, sales support, billing, customer success, and/or administration
- Comfort working with revenue-adjacent tasks (invoicing, payments, follow-ups)
- Strong attention to detail and organizational skills
- Ability to manage multiple recurring responsibilities reliably
- You are tech savvy. If you don't know our tech tools: GSuite, JotForm, ChatGPT, MongoDB, Firebase, QBO, Shopify, you have a can-learn attitude and are open to grow your skills, fast, to be efficient in the team
- English, writing and speaking is essential
- A college or university degree is preferred
- Fluency in French is an advantage
Company Overview