Administrative Support Coordinator I
Fowler College of Business at San Diego State University is seeking an Administrative Support Coordinator I to join Enrollment Services. The role involves coordinating and processing academic records and supporting paperless workflows to ensure accurate and timely processing of student records.
Responsibilities
- Coordinate and process incoming domestic and international transcripts using EDI, OCR, scanning, and paperless workflow technologies
- Review, analyze, and reconcile academic record data, correcting errors and resolving discrepancies across student information, degree audit, and content management systems
- Monitor and troubleshoot OCR and EDI processes, research issues, and maintain workflow accuracy and efficiency
- Design and update OCR templates, review job reports, and support continuous improvement of transcript processing workflows
- Communicate with staff and students regarding transcript submission, electronic transmission, and record processing status
Skills
- Fully functional knowledge of and skill in standard office procedures and practices
- Ability to understand and operate in a variety of organizational structures
- Thorough knowledge of English grammar, spelling, and punctuation
- Ability to clearly communicate orally and in writing
- Knowledge of business mathematics beyond basic arithmetic (may be required for some positions)
- Ability to use and quickly learn new office support technology systems and software packages
- Proficiency using Microsoft Office and Google Workspace
- Proficiency in using personal computers and web browser functionality
- Experience with document reviews in a high-volume environment
- Experience in data entry and updating database records
- Experience coordinating administrative support functions for a group
- Experience reviewing educational transcripts
- Experience using a student information system
- Experience using imaging software and scanning equipment
- Experience utilizing database reports
- Business writing experience
Benefits
- Generous Time Off: 15 paid holidays, vacation, and sick leave.
- Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
- Health Coverage: Medical, dental, and vision options at low or no cost.
- Education Support: CSU tuition fee waiver for employees and eligible dependents.
- Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
- Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.
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