Inside Sales & Training Associate

CEFALY Technology is transforming migraine care with innovative therapeutic solutions. The Inside Sales & Training Associate serves as the primary point of contact for VA and Medical Center customers, providing account support and training to healthcare providers while ensuring a high-quality customer experience.

Responsibilities

• Serve as the main interface for institutional customers through phone, email, and video conferencing
• Act as the primary customer contact for assigned accounts
• Conduct customer discovery and coordinate follow-up training with Cefaly Regional Trainers
• Travel on-site to provide high-quality training to healthcare providers
• Schedule and follow up on Regional Trainer in-service meetings
• Process and track customer orders accurately
• Work collaboratively with Customer Service to resolve questions, issues, and complaints
• Use initiative to improve personal skills and departmental processes
• Drive add-on and associative sales
• Convert prospects into active customers
• Works collaboratively with Inside Sales Representatives & Trainers
• Represent CEFALY Technology at trade shows and medical conferences
• Adapt to evolving business needs and take on other duties as required
• Generate new leads and maintain accurate contact information in Salesforce
• Perform additional duties as assigned

Skills

• You must be located in the state of California
• Strong business acumen and sound professional judgment
• Excellent communication skills in written and spoken English, including grammar and professional tone
• Proficiency with Microsoft Excel, Word, and Outlook
• Solid organizational and time-management skills
• Ability to navigate remote customer environments and facility endpoints
• Bachelor's degree or equivalent experience in a medical, life sciences, or related healthcare field
• Medical or clinical background is required, including experience in medical devices, pharmaceuticals, or healthcare sales, or prior clinical experience
• Proven understanding of clinical environments and medical terminology
• Candidates with relevant internships or strong transferable skills will also be considered
• Reliable, dependable, punctual, and detail oriented
• Highly organized, with demonstrated ability to manage multiple priorities and meet deadlines
• Strong interpersonal and communication skills
• Solution-oriented, accountable, and collaborative
• Motivated and eager to learn; open to ongoing training and development
• Demonstrated initiative and willingness to take ownership of tasks
• Experience using a CRM system; Salesforce preferred
• Experience with VA Medical Centers is a plus
• Educational background or exposure to Biology, Anatomy, Neurology, or medical devices is helpful but not required
• Familiarity with migraine treatment, clinical environments, or medical terminology is beneficial
• 1–3 years of inside sales experience in a medical, biotechnology, or technology field preferred

Benefits

• Health insurance (80% employer-paid)
• Employer-paid Dental and Vision
• IRA with company match (no vesting period)
• Paid PTO
• Paid company holidays

Company Overview