[Remote] Social Media Content Specialist - Canada-Based REMOTE

Note: The job is a remote job and is open to candidates in USA. ICUC is a team of creatives and social media managers delivering social media expertise to brands. The Social Media Content Specialist will moderate comments, craft engaging content, and ensure online communities are safe and aligned with client guidelines.

Responsibilities

• Moderating and responding to comments across our clients' social channels using their unique brand voice
• Writing thoughtful, engaging content to spark conversations and drive engagement
• Ensuring online communities are safe, respectful, and aligned with client guidelines
• Escalating issues, insights, or trends to the internal team when needed
• Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience

Skills

• Demonstrated, high-level proficiency in English, with strong cultural awareness
• Exceptionally strong written communication skills (spelling, grammar, clarity) in English
• You live in Canada and are legally allowed to work here
• You're open and available to work any shift, any day - including weekends
• You have professional experience managing social platforms, specifically moderating and engaging
• You know how to write for brands and can adapt your tone for different audiences
• You know your way around and the ins and outs of all the major social platforms
• You're into the kind of content you'll be moderating - whether it's tech, retail, food, or hospitality and tourism, you're curious and engaged
• You're organized, reliable, and have excellent customer service instincts
• You have fast, reliable, high-speed internet (50 Mbps download/10 Mbps upload) with no data restrictions
• You also have an active Facebook account

Benefits

• A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.

Company Overview