Clinical Scheduling Specialist
Dana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. The Clinical Scheduling Specialist I is responsible for scheduling appointments, liaising among patients, families, and providers, and managing complex scheduling tasks in a high-volume environment.
Responsibilities
- Schedules and reschedules appointments for patients in the Jimmy Fund Clinic
- Schedules and reschedules Xrays, Ultrasounds, CTs, MRIs, PET/CTs, and ECHOs at Boston Children’s Hospital
- Coordinates multiple specialty visits at Boston Children’s Hospital with appropriate Boston Children Hospital departments, such as Cardiology, Pulmonary, Audiology, etc as it relates to oncology care
- Accurately schedules complex appointment sets across disciplines for pediatric oncology patients in accordance with scheduling guidelines
- Triages scheduling phone calls for disease group and covering disease groups if applicable
- Serves as a liaison between patient/family/provider
- Possesses a level of independence requiring knowledge of multiple disease specific programs
- Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills
- Provides pediatric oncology disease, and program-specific information to callers/patients within the scope of knowledge and authority
- Performs other administrative duties and tasks as requested by Manager/Supervisor
- Able to quickly comprehend and implement new concepts or modifications to processes
- Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels
- Ensures quality clinical care and adherence to standard operating procedures and compliance requirements
- Participates in training new team members as requested
- May be required to perform other duties as required by the clinical practice support team
Skills
- High school diploma required
- Ability to function as an integral member of a team
- Excellent communication, organizational, time management, and customer service skills
- Strong attention to detail
- Ability to multi-task and problem solve on the spot
- Excellent phone etiquette
- Demonstrated ability to carry out complex scheduling as required
- Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed
- PC proficiency
- Ability to work productively in a remote environment
- A Bachelor's Degree in health administration or related field is strongly preferred
- Minimum of 1 year of related health care and/or customer service experience
- Knowledge of medical terminology preferred
Company Overview
Company H1B Sponsorship