[Remote] Auto Telephone Claims Representative

Note: The job is a remote job and is open to candidates in USA. Allstate is part of The Allstate Corporation, offering various insurance products. The Auto Telephone Claims Representative is responsible for investigating automobile accidents, determining coverage and liability, and negotiating claims within authority limits.

Responsibilities

• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome
• Recognizes and identifies body parts of a vehicle and understanding of other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle
• Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority

Skills

• Investigating and confirming the facts of loss for basic to advanced automobile accidents
• Determining coverage, liability, damages and otherwise adjusting and negotiating claims within limit of authority
• Ideal candidates will be located in the EST or CST time zone
• Bilingual English/Spanish is desired but not required
• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome
• Recognizes and identifies body parts of a vehicle and understanding of other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle
• Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority

Company Overview