[Remote] Customer Support Technician (2026)

Note: The job is a remote job and is open to candidates in USA. SkySlope is a leading company in the Real Estate software space, providing support to a vast network of users. As a Customer Support Technician, you will be responsible for delivering exceptional customer service and technical support to real estate agents and brokers, ensuring their issues are resolved efficiently and effectively.

Responsibilities

• Responding and resolving customer support tickets that come in via emails, live chats, and phone calls in a timely and professional manner, while building customer rapport
• Contributing to the efficiency of the software support department, while also supporting their team members
• Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having
• Troubleshooting technical issues and maintaining strong communication with the customer throughout the process
• Identifying, testing, and escalating websites issues to QA as necessary
• Using down-time when there are no open or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or Management
• Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies

Skills

• Experience providing a high level of customer service, preferably in a technology environment or call center
• Experience multi-tasking multiple responsibilities
• Experience with both Microsoft and Mac platforms
• Experience using a variety of different web browsers
• Ability to type 40+ WPM
• Excellent written and verbal communication skills
• Excellent teamwork skills

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance (with additional Voluntary Plans available)
• Voluntary Short & Long Term Disability Insurance Plans
• Voluntary Accident insurance
• Voluntary Hospital Indemnity
• Voluntary Critical Illness
• Flexible Spending Account
• Health Savings Account (HSA)
• 401(k) Plan
• Employee Stock Purchase Plan
• Paid Time Off (PTO)
• 16 Paid Holidays
• Bereavement Leave
• Discounts through Fidelity
• Pet Insurance through Nationwide
• Paid Parental Leave
• Dayforce Wallet
• Waldorf University discounts and perks
• Child Literacy Assistance Program discount
• $1,000 Employee Referral bonuses

Company Overview