[Remote] Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Note: The job is a remote job and is open to candidates in USA. Fortrea, part of LabCorp, is dedicated to accelerating healthcare breakthroughs and improving care delivery. They are seeking a Customer Service Support Representative to assist with patient billing inquiries, providing exemplary customer experiences through effective communication and problem-solving.

Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
• Initiate payment plans for patients for outstanding balances
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

Skills

• High School Diploma or equivalent required
• Minimum 1+ year work experience required
• Ability to work and learn in a fast-paced environment
• Attention to detail
• Perform successfully in a team environment
• Excellent organization skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Excellent communication skills
• Internet download speed of at least 50 megabytes per second connectivity required - if work remote (not just satellite)
• Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port
• Dedicated area to perform duties without interference; will be structured environment with structured breaks
• Ability to manage time and tasks independently while maintaining productivity
• Previous work in medical billing, customer service, insurance claims, EOB, call center, fast paced environment strongly preferred
• Previous work in high volume calls environment with several computer windows open highly desirable
• Previous interaction and communications with Patients regarding medical information strongly preferred

Benefits

• Medical, Vision and Dental Insurance Options!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• Tuition Reimbursement

Company Overview

Company H1B Sponsorship