Customer Service Associate Specialist

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. The Customer Service Associate Specialist will administer routine customer facing order management activities, contributing to transparency and communication with customers.

Responsibilities

• Receive and process straightforward customer orders across multiple platforms following standard procedures
• Receive and process low complexity change requests following defined policies and procedures
• Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order
• Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer
• Escalate undocumented issues that are not commonly defined or known to higher level staff
• Proactively identify risks and opportunities to improve the order management processes
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff
• Other duties as assigned

Skills

• Bachelor's degree in a related field or equivalent experience

Benefits

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.
• This position is eligible for a discretionary incentive award.
• As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked.

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