Client Care Specialist
Premier Disability Services, LLC is a full-service social security disability advocacy firm assisting individuals in obtaining their Social Security Disability benefits. The Client Care Specialist role involves providing high-quality phone support to attorney clients, gathering information, documenting responses, and following up with potential new clients.
Responsibilities
- Make outbound calls to clients who are requesting our services
- Answer incoming calls from potential clients
- Providing accurate information to clients regarding their case
- Convey the benefits of the Premier Disability services
- Gather information, document responses, and keep a detailed record of all customer interactions in our CRM database
Skills
- Excellent oral and interpersonal communication skills
- Professional phone manners and a friendly attitude
- Active listening skills and problem-solving skills
- Ability to handle client objections and de-escalate challenging situations
- Ability to retain information and learn new systems quickly
- Ability to navigate and multitask across multiple systems and using Customer Relationship Management software (CRM) in a proficient manner
- Strong computer knowledge and excellent typing skills at least 50 WPM
Benefits
- Medical, Dental and Vision insurance.
- PTO and paid holidays!
- Cafeteria onsite and a subsidized lunch program.
- Opportunities to grow within the company!
- Flexible spending accounts (FSA) for medical and dependent care
- Short-term and long-term disability insurance
- Life and AD&D insurance
- 401(k) retirement savings plan with a company match
- Paid time off (PTO)
- Paid holidays
- Commuter benefits
- Employee Assistance Program (EAP)
- Well-being coaching services
- Voluntary benefits such as home, auto and pet insurance
- Discounted legal and financial services
Company Overview
Company H1B Sponsorship