ADMINISTRATIVE ASSISTANT 2

The State of Arizona is seeking an Administrative Assistant 2 for the Industrial Commission of Arizona. This role involves performing data entry, preparing correspondence, and managing communications related to occupational safety and health matters.

Responsibilities

• Access Salesforce UPA's using the ADOSH Salesforce system and review complaints or referrals submitted by a complainant or stakeholder
• Contact the complainant or stakeholder to understand the information submitted. Based on conversation, refine or add information received
• Contact employer to establish a point of contact and add to UPA matter as a participant. Create a matter from staging
• Provide ADOSH Intake Supervisor or Admin sample letter to be sent to the employer for comments or update. Send the letter using the point of contact’s email or mailing address. Add notes, information received, documents, and responses in Salesforce until the matter is closed
• Answer routine calls by stakeholders contacting ADOSH to file a complaint, request general OSHA information, and how to locate ADOSH or OSHA information on the web
• Participates in the Arizona Management System (AMS)
• Attending, contributing and offering solutions to the Arizona Management System (AMS) in place for the Whistleblower/Investigations section. This includes small projects to improve upon a current policy and procedure in ADOSH

Skills

• Knowledge of grammar, spelling, punctuation, and sentence structure
• Knowledge of data entry and formatting
• Knowledge of Windows, Adobe, Google, Microsoft, Smart-Phone Apps, Salesforce, and Okta
• Knowledge of general workplace safety
• Skill in word processing
• Skill in typing, editing, and formatting
• Skill in time management
• Skill in answering telephones in a professional manner and directing calls
• Skill in organization
• Skill in analyzing and interpreting data
• Skill in interpersonal relations
• Skill in responding to inquiries from the public via in-person, telephone, email, and via mail
• Ability to communicate well verbally and in writing
• Ability to deal with irate/difficult customers
• Ability to establish and maintain cooperative and effective working relations with others
• Ability to recognize and engage those with different backgrounds, characteristics, and perspectives
• Ability to work with a large quantity of data and record accurately
• Ability to manage and prioritize work
• AZ Driver's License Required
• Must possess valid Arizona Driver's License
• Must complete any required driver training
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
• Prior administrative experience that includes data entry

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Company Overview