Experienced Provider Customer Service Call and Chat Representative – Telecommute Opportunity in New Mexico

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two interactions are the same? If so, we invite you to join arenaflex, a leading health care organization dedicated to simplifying the health care experience and creating healthier communities. As an Experienced Provider Customer Service Call and Chat Representative, you will play a vital role in supporting providers who care for our members. Your expertise will be essential in providing timely and accurate responses to questions, resolving issues, and promoting self-service digital tools. If you're ready to make a difference in the lives of millions, join our team and start doing your life's best work.

About arenaflex

arenaflex is a forward-thinking organization that's committed to removing barriers to quality care and creating a more responsive, affordable, and equitable health care system. Our mission is to help people live healthier lives, and we believe that everyone deserves the opportunity to thrive. With a diverse and inclusive culture, we're dedicated to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.

Job Summary

As an Experienced Provider Customer Service Call and Chat Representative, you will be responsible for:

• Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues
• Providing timely and accurate responses to questions and resolving issues in a multi-channel environment
• Quickly and effectively triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices
• Researching and dissecting complex prior authorization and claim issues to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborating with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool

Key Responsibilities

* Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues

• Provide timely and accurate responses to questions and resolve issues in a multi-channel environment
• Quickly and effectively triage contacts from healthcare professionals, including physician offices, clinics, and billing offices
• Research and dissect complex prior authorization and claim issues to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool

Essential Qualifications

* High School Diploma/GED or equivalent work experience

• Must be 18 years of age or older
• 1 year of customer service experience with analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to type at the speed of greater than or equal to 35-40 WPM with an accuracy of 90%
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9:35 AM - 6:05 PM CST from Monday - Friday

Preferred Qualifications

* Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

• Prior health care experience and knowledge of healthcare terminology

Telecommuting Requirements

* Reside within the state of New Mexico

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Ability to multi-task, including the ability to type in multiple conversations

• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and Empathy
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience with consistently achieving quality and productivity standards

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Provider Customer Service Call and Chat Representative, you'll have access to:

• 10 weeks of paid on-the-job training
• Ongoing coaching and feedback to help you achieve your goals
• Opportunities for career advancement and professional development
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our culture is built on the principles of respect, empathy, and collaboration. As an Experienced Provider Customer Service Call and Chat Representative, you'll be part of a team that's dedicated to making a difference in the lives of millions.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $40,000 - $60,000 per year, depending on experience
• Overtime pay for hours worked beyond 40 hours per week
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching and paid time off
• Opportunities for career advancement and professional development

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

Apply Now

Don't miss this opportunity to join a dynamic and inclusive organization that's dedicated to making a difference in the lives of millions. Apply now to become an Experienced Provider Customer Service Call and Chat Representative at arenaflex. Apply for this job