Experienced Full Stack Technical Support / Customer Service Representative – Remote Night Shift Opportunity at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex as a Technical Support / Customer Service Representative, working from the comfort of your own home. As a key member of our global team, you'll play a vital role in providing top-notch support to our clients, helping them navigate the world of technology with ease.
About arenaflex
arenaflex is a forward-thinking global organization that's revolutionizing the way businesses interact with their customers. With a people-first culture and a genuine sense of belonging, we're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our team of game-changers from over 70 countries is united in our mission to provide exceptional customer experiences and tech-powered innovation. And we're looking for talented individuals like you to join our purpose!
Career Growth and Personal Development
This is an exciting opportunity to reimagine your career journey and develop "friends for life" along the way. At arenaflex, we believe in investing in our people, providing all the training, technologies, and continuing support you need to succeed. Plus, with a strong focus on career growth and personal development, you'll have the chance to advance your skills and knowledge, and take on new challenges. In fact, about 80% of our managers and leaders have been promoted from within!
What You'll Do in This Role
As a Technical Support / Customer Service Representative working from home, you'll be responsible for:
- Providing inbound customer support using a call flow guide
- Resolving technical issues related to hardware, software, and client products
- Tracking, documenting, and retrieving information in databases
- Being an amazing problem-solver
- Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
- Offering additional products and/or services
- Delivering expert customer experiences with a smile
Your Qualifications
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- The ability to work an evening or overnight schedule
- Technical support experience preferred
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
What's in It for You
At arenaflex, we believe in investing in our people and providing a comprehensive benefits package that includes:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If you're ready to take your career to the next level and join a global team of game-changers, we want to hear from you. Apply today and discover why over 440,000 people around the globe call arenaflex their "employer of choice."
Location
CAN, ON, Work-at-Home
Language Requirements
English
Time Type
Full time
Equal Opportunity Employer
arenaflex is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. Apply Job! Apply for this job