Process Improvement Manager - Remote

About the position Sellers Dorsey is seeking a new Process Improvement Manager who will be responsible for leading and delivering cross-functional process improvement initiatives that improve operational efficiency, consistency, and scalability across the firm. This role independently manages complex improvement initiatives, applies structured problem-solving methodologies, and partners with senior leaders to influence how work is designed and executed. The position operates without direct authority and drives change through data, logic, and collaboration.

Responsibilities

• Lead Strategic Process Improvement Initiatives: Leads large, cross-functional process improvement initiatives from problem definition through implementation by assessing current-state operations, identifying inefficiencies or gaps, and designing practical, scalable future state processes. Applies structured improvement methodologies such as FMEA, root cause analysis, and process mapping to develop data-driven recommendations. Defines success metrics, monitors outcomes, and ensures improvements are implemented, adopted, and sustained across the organization.
• Project Management & Delivery Execution: Independently manages multiple complex improvement initiatives with minimal supervision by developing work plans, coordinating cross-functional resources, monitoring progress, and managing risks and dependencies. Performs core project management activities including intake, prioritization, scheduling, status reporting, and escalation to ensure initiatives are delivered on time and aligned to organizational priorities.
• Stakeholder Engagement & Change Enablement: Partners with executives, functional leaders, and operational teams to build alignment around process improvement objectives and recommended changes. Facilitates working sessions to clarify problems, evaluate options, and gain stakeholder input, using structured analysis and data to influence thinking and decision-making. Supports change adoption by clearly communicating recommendations, trade-offs, and expected impacts while operating without direct authority.
• Mentorship & Capability Development: Mentors junior project managers and team members by providing guidance on process improvement methodologies, structured problem solving, and effective stakeholder engagement. Models professional consulting behaviors and disciplined execution practiced helping build organizational capability and improve overall process maturity.

Requirements

• Bachelors' Degree in Business Administration, Operations Management or Industrial Engineering.
• Five (5) years of progressive experience in business operations, process improvement, management consulting and/or internal transformation roles.
• Experience with HITRUST CSF or similar frameworks (SOC 2, ISO 27001, HIPAA).
• Strong knowledge of process improvement methodologies (Six Sigma, FMEA, root cause analysis, etc.).
• Strong knowledge of process mapping and documentation (SIPOC, Swimlanes, value stream maps)
• Experience with KPI and benefits measurement.
• Advanced expertise Excel (analysis, pivot tables, modelling) and PowerPoint (executive-ready presentations)
• Experience with Project management tools
• Demonstrated ability to lead complex initiatives with ambiguity.
• Proven experience influencing senior leaders without direct authority.
• Strong listening, facilitation, and communication skills.
• Ability to operate effectively in an evolving environment.

Nice-to-haves

• Six Sigma Green Belt, PMP or equivalent certification preferred.

Benefits

• The anticipated salary range for candidates is $80,000/year in our lowest geographic market range to up to $110,000/year in our highest geographic market range.
• The successful candidate will also be eligible to participate in our annual Corporate Incentive Plan (CIP) that can range to up to 7% of annual salary.
• The successful candidate (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical, dental, and vision and for insurance plans offering short term disability, long term disability, and basic life.
• Employees are also able to enroll in Sellers Dorsey’s 401k plan provided they meet plan requirements.
• Sellers Dorsey offers a Flexible Time Off that allows employees to use what they need.
• Additionally, we offer 10 paid holidays throughout the calendar year, paid time off for qualifying medical leave, and up to 12 weeks of combined paid parental and bonding leave.

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