Experienced Customer Service Phone Representative – Fitness Service and Sales Department

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Phone Representative in our Fitness Service and Sales Department, you'll play a vital role in shaping the arenaflex brand and building meaningful relationships with our customers. If you're a people person with a passion for helping others, we want to hear from you!

About arenaflex

arenaflex is a dynamic and growing company that's revolutionizing the fitness industry with innovative solutions and a commitment to excellence. Our team is dedicated to creating a fun, supportive, and inclusive work environment that fosters growth, learning, and collaboration. As a remote in-home Customer Service Phone Representative, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic team that's making a difference.

Position Summary

We're seeking an experienced Customer Service Phone Representative to join our Fitness Service and Sales Department. As a key member of our team, you'll be responsible for delivering exceptional customer service, resolving customer inquiries, and promoting our fitness services and products. If you're a strong communicator with a passion for helping others, we want to hear from you!

Key Responsibilities

As a Customer Service Phone Representative, you'll be responsible for:

• Delivering exceptional customer service as the first point of contact to our customers
• Answering inbound phone calls, identifying and resolving caller needs, and providing information with amazing customer service
• Making outbound appointment setting calls from already generated inquiries
• Maintaining accurate and useful database records
• Managing and monitoring SMS (texting platform) and delivering the same amazing customer service as taking calls
• Answering questions about product details, the company, and issues about accounts for customers
• Performing basic account maintenance activities
• Meeting Quality Assurance Requirements and other key performance metrics

Essential Duties and Responsibilities

To succeed in this role, you'll need to:

• Have a designated and approved in-home workspace
• Have a secondary workspace in case your approved home space has technical difficulties
• Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
• Receive inbound calls
• Place outbound follow-up calls
• Answer SMS messages
• Answer questions about product details, the company, and issues about accounts for customers
• Perform basic account maintenance activities
• Meet Quality Assurance Requirements and other key performance metrics

Specific Knowledge, Skills, and Abilities

To excel in this role, you'll need:

• Excellent interpersonal, written, and oral communication skills
• Ability to type 40 wpm+
• Ability to work on a computer for extended hours as scheduled
• Ability to speak on the phone and send follow-up emails for extended hours as scheduled
• Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Previous call center experience preferred
• Ability to learn and navigate new software quickly
• Previous telesales experience a plus, but not required
• Fitness industry experience a PLUS!

Benefits and Perks

As a valued member of the arenaflex team, you'll enjoy:

• Competitive Base Wages
• Group Healthcare Plan
• Paid Time Off
• Company Training
• Career Advancement Opportunities
• Fitness Reimbursement Program to promote health
• Incentive program to boost your drive and eagerness to do a great job

Work Environment and Culture

At arenaflex, we're committed to creating a fun, supportive, and inclusive work environment that fosters growth, learning, and collaboration. As a remote in-home Customer Service Phone Representative, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic team that's making a difference.

Career Growth Opportunities and Learning Benefits

arenaflex is a growing company that's committed to nurturing the skills and abilities of our employees. As a Customer Service Phone Representative, you'll have access to:

• Career development programs to help you grow and advance in your career
• Ongoing training and development opportunities to enhance your skills and knowledge
• A supportive and inclusive work environment that encourages collaboration and teamwork

How to Apply

If you're a motivated and customer-focused individual with a passion for helping others, we want to hear from you! Apply now to join the arenaflex team as a Customer Service Phone Representative in our Fitness Service and Sales Department. Apply Now! Apply for this job