Experienced Customer Support Representative – Sales and Account Management

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional support experiences. As an Experienced Customer Support Representative – Sales and Account Management, you'll play a vital role in driving sales growth, building strong relationships with our customers, and ensuring their needs are met with precision and care.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about delivering cutting-edge solutions to our customers. Our team is dedicated to fostering a culture of collaboration, creativity, and continuous learning. We're committed to making a positive impact on our customers' lives and businesses, and we're looking for talented individuals like you to join our journey.

Key Responsibilities

As an Experienced Customer Support Representative – Sales and Account Management, your primary responsibilities will include:

• Maintaining a deep understanding of the assigned Account Manager's travel plans and business activities to ensure seamless support and sales growth.
• Processing, confirming, monitoring, and managing customer orders through our PSG system, while communicating effectively with customers to meet or exceed company objectives.
• Building and maintaining profitable existing customer relationships through direct contact, indirect contact, paper and/or electronic resources, and personal initiative.
• Developing and fostering a positive, collaborative working relationship with the assigned Account Manager to drive sales growth and customer satisfaction.
• Scheduling sufficient time to understand the business model, objectives, and anticipated product needs of assigned customers to provide tailored support and sales solutions.
• Quoting sales prices and credit terms based on the needs, goals, and objectives of our company, while presenting marketing materials, advertising programs, new products, and value-added services to existing customers.
• Collecting, disseminating, and storing competitor information, market news, new product information, and related data to stay ahead of the competition and meet the anticipated needs of our company.
• Selling all products and processing all orders with attention to profit, volume, and value-added elements to drive sales growth and customer satisfaction.
• Conveying price quotations to customers and preparing internal reports as required to ensure accurate and timely communication.
• Being aware of customer payment performance to ensure timely and efficient payment processing.
• Attending and participating in staff meetings, sales meetings, training events, and product seminars to stay up-to-date on industry trends and best practices.
• Creating customer sales forecasts and project pipelines as requested by the company to drive sales growth and customer satisfaction.

Time Management

As an Experienced Customer Support Representative – Sales and Account Management, you'll be expected to:

• Be present and available for work and work-related activities in a manner consistent with company policy, the arenaflex employee handbook, and best practices.
• Utilize available technology to maximize job effectiveness and stay connected with customers and colleagues.
• Plan the use of time in such a manner as to achieve stated company goals and objectives, while keeping accurate records and maintaining a professional work environment.

Self-Organization

To succeed in this role, you'll need to:

• Plan and prepare before each customer interaction to ensure a seamless and effective support experience.
• Properly maintain and use company equipment and resources in a manner consistent with company goals and objectives.
• Dress in a professional manner that reflects positively on the company and on you as a professional.

Administrative

As an Experienced Customer Support Representative – Sales and Account Management, you'll be responsible for:

• Properly filling out and maintaining customer profiles, company files, order forms, and documents as required.
• Submitting daily planner/call reports, sales plans for existing customers, forecasts, and customer activity reports in a timely manner.
• Submitting new customer credit applications on behalf of the assigned Account Manager.
• Being proficient in the use of computer programs and other systems to effectively conduct business.
• Analyzing and monitoring data to effectively manage customer accounts and drive sales growth.

Interaction within the company

As an Experienced Customer Support Representative – Sales and Account Management, you'll need to:

• Comply with all company policies and directives to ensure a positive and productive work environment.
• Operate within stated timelines to meet sales goals and customer expectations.
• Develop positive relationships and communicate effectively with all fellow employees within arenaflex and our parent company.

Qualifications

To perform this job successfully, you'll need to:

• Possess the intellectual and physical capabilities necessary to be trained to accomplish all items listed in this job description.
• Have a High School Diploma or General Equivalency Diploma as a minimum.
• Communicate accurately and effectively in all standard business communication mediums using the English language.
• Be able to add, subtract, multiply, and divide, including calculating percentages, interest, proportions, discounts, circumference, and volume using readily available office equipment.
• Have the ability to solve reasonably anticipated general business problems, including those containing more than one variable.
• Possess the physical requirements necessary to perform the essential functions of this job, including sitting, using hands to finger, handle or feel objects, tools, or controls, and talking or hearing.

Work Environment

As an Experienced Customer Support Representative – Sales and Account Management, you'll work in a dynamic and fast-paced environment that includes:

• General office workspace(s)
• Factory floor space that may include working near manual and automatic devices/equipment used in the manufacture, processing, packaging, storage, transportation, and conveyance of a myriad of products.
• Warehouse or other storage spaces that may be air-conditioned and/or heated, cooled (refrigerated locker), freezing (freezer locker), or ambient temperature.
• Ground and air transport equipment.
• Travel as required to meet with customers and attend industry events.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• A salary that reflects your experience and qualifications
• Opportunities for career growth and professional development
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• A dynamic and supportive work environment that encourages collaboration and creativity

How to Apply

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer support experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the arenaflex team! Apply for this job