[Remote] Test Content Services Specialist
Note: The job is a remote job and is open to candidates in USA. PSI Services LLC is a company that powers world leading tests, focusing on providing the best test taker experience. They are seeking a Test Content Services Specialist to apply technical expertise in exam content management and project management for the publication and maintenance of certification exams.
Responsibilities
- Onboard new clients and determine appropriate test setup based on client requirements
- Intake new exams for existing clients and publish exams according to established timeline requirements
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately
- Prepare tests for publication and implement live updates to tests
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems
- Conduct quality control according to department procedures and address issues
- Support other Content Management teams with tasks related to test publication
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software
Skills
- 1+ years' experience exam publication, item bank management and/or database management
- Strong communication skills required
- Ability to approach problems with creative problem solving
- Proficiency with Microsoft Office applications
- Bachelor's degree level preferred
- Experience with Jira a plus
- Experience with XML, HTML and QTI file formats preferred
Benefits
- 401k/Pension/Retirement Plan – with country specific employer %
- Enhanced PTO/Annual Leave
- Medical insurance – country specific
- Dental, Vision, Life and Short Term Disability for US
- Flexible Spending Accounts – for the US
- Medical Cashback plan covering vision, dental and income protection for UK
- Employee Assistance Programme
- Commitment and understanding of work/life balance
- Dedicated DE&I group that drive core people initiatives
- A culture of embracing wellness, including regular global initiatives
- Access to supportive and professional mechanisms to help you plan for your future
- Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Company Overview
Company H1B Sponsorship