[Remote] Remote Bilingual Customer Service Representative (English/French)
Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is dedicated to fostering a people-focused environment that values diversity and inclusion. They are seeking a Bilingual Customer Service Representative who will serve as the first point of contact for customers, delivering exceptional service and resolving inquiries in a professional manner.
Responsibilities
- Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
- To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
- Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
- Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
- Remain current on program and product information by being committed to continuous learning
- Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data
Skills
- Strong written and verbal skills in both English and French languages
- Demonstrated passion for customer satisfaction excellence and prior experience is an asset
- Interactive customer service environment required
- Related experience in the food and/or retail industry considered an asset
- Strong and developed oral and written communication skills, including typing, spelling, and grammar
- Demonstrated ability to implement change efforts
- Ability to learn new skills/concepts and apply this knowledge quickly and accurately
- Advanced knowledge of PCs and familiarity with system navigation
- Positive attitude and demonstrated ability to get along with others
- Professional, empathetic, and naturally caring conversational style
- Display tact and diplomacy in handling all levels of customer interaction
- Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice
- Ability to work all required shifts
Company Overview