[Remote] Inside Sales Representative

Note: The job is a remote job and is open to candidates in USA. P.J. Fitzpatrick is the leading name in home services, seeking enthusiastic individuals to join their Inside Sales team. As an Inside Sales Representative, you will be the first point of contact for homeowners, providing exceptional customer service and scheduling appointments for the sales team.

Responsibilities

• Engage homeowners via phone and other communication channels to schedule appointments for our sales team
• Use effective questioning and listening skills to provide a professional, positive customer experience
• Follow company scripts while adding your personal touch to maintain consistent messaging
• Identify opportunities to up-sell additional services and clearly explain product benefits
• Address customer inquiries with accurate information and thoughtful problem-solving
• Handle call transfers, messages, and other special telephone tasks efficiently
• Maintain a positive demeanor while resolving concerns and conflicts
• Build strong rapport with customers to enhance their experience
• Collaborate with the sales team for smooth appointment scheduling and communication
• Perform other related duties as assigned

Skills

• Strong data entry and computer skills with a typing speed of at least 40 words per minute
• Excellent written and verbal communication abilities
• Proven problem-solving skills and ability to handle multiple tasks effectively under pressure
• Strong interpersonal skills to build relationships with customers and team members
• Detail-oriented and organized, with a commitment to providing exceptional customer experiences
• Customer service experience

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• 401(k) with Company Match
• Paid Training
• PTO
• Floating Vacation
• PTO on your Birthday

Company Overview