Customer Data Integrity Specialist
Paraco is a company focused on maintaining customer data integrity, and they are seeking a Customer Data Integrity Specialist. This role is responsible for ensuring the accuracy of customer data throughout the account lifecycle, handling new account setups, terminations, and supporting data integrity projects across departments.
Responsibilities
- Review SAs (Service Agreements) submitted via Salesforce or Email for completeness and accuracy
- Initiate and complete account setup within ADDs, Salesforce and other internal systems
- Process paper RSAs with a high degree of accuracy, ensuring timely setup of new accounts
- Communicate clearly and professionally with Sales and Operations teams to resolve missing or inaccurate RSA information
- Collaborate with the Credit team on reinstatement of accounts previously closed for credit-related reasons
- Ensure accuracy of existing account information by regularly updating records based on data received from other teams
- Process account terminations, including:
- Removing payment information
- Updating or removing tank information, for customer owned equipment
- Processing refund requests for closed accounts from OSR team or Inactive Account Cleanup Projects with credit balances
- Maintain and update customer records to ensure data accuracy across all systems
- Participate in cleanup and data integrity projects through internal audits
- Manage acquisition accounts, including adding new accounts, updating existing information, and processing terminations
- Work with Customer Service, Service, and other internal teams on projects involving legacy and acquisition account cleanup and data validation
Skills
- Proven experience in a data-focused administrative or operations support role
- Proficiency working across multiple systems and platforms, especially Salesforce or similar CRMs
- Exceptional attention to detail with a high level of accuracy in data entry and review
- Strong verbal and written communication skills; ability to explain issues clearly and professionally
- Comfortable working independently as well as collaboratively across departments
- Experience in utilities, HVAC, or service-related industries a plus
Company Overview