[Remote] Benefit Customer Service Representative – Seasonal Colleague

Note: The job is a remote job and is open to candidates in USA. WTW is a global company that provides data-driven solutions in people, risk, and capital. They are seeking a Seasonal Benefit Customer Service Representative to assist client plan participants through the enrollment process and updates to their health care and pension plans, ensuring high-quality customer service in a remote environment.

Responsibilities

• Help client plan participants through the enrollment process and updates to their health care and/or pension plans
• Provide the highest level of service on each contact
• Spend time on the phone, with opportunities to assist with chat and message center as you gain additional experience

Skills

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field
• High School degree required
• Associate or Bachelor's degree nice to have
• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write and speak Spanish

Benefits

• WTW 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Commuter Accounts program

Company Overview

Company H1B Sponsorship