[Remote] Customer Service Representative I

Note: The job is a remote job and is open to candidates in USA. Johnson & Johnson MedTech is a leader in healthcare innovation, focusing on developing advanced treatments. The Customer Service Representative I role involves providing outstanding customer support, processing orders, and maintaining customer account information to facilitate effective service delivery.

Responsibilities

• Provide outstanding customer support by analyzing, processing and responding to customer and sales team needs
• Process orders and inquiries as needed, including those received via fax and email
• Promote our products through effective sales support and ongoing relationships with customers
• Advise customers on product availability and inventory status
• Assist the sales team with account inquiries and problems involving product quality, traffic carrier concerns, product availability, pricing and billing
• Maintain customer account information, assuring efficient billing and maintenance of all related paperwork
• Assist with team initiatives as required. Provide recommendation and alternatives on organizational improvements to facilitate cost reduction and improve business processes

Skills

• At least a year in customer service, order management, or supply chain experience — preferably in medical devices, healthcare, or life sciences
• Strong proficiency in MS Excel (pivot tables, VLOOKUP/XLOOKUP, basic formulas)
• Experience using ERP and CRM systems (major ERP platforms) and comfortable learning new systems
• Excellent verbal and written communication skills
• Strong analytical skills, attention to detail, and ability to prioritize under pressure
• Customer-focused with a collaborative mindset and strong stakeholder management skills
• Experience specifically with surgical or vision-care product portfolios
• Familiarity with allocation planning, demand/supply balancing, or inventory management tools
• Knowledge of regulatory and quality requirements for medical devices

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short- and long-term disability
• Business accident insurance
• Group legal insurance
• Consolidated retirement plan (pension)
• Savings plan (401(k))
• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
• Caregiver Leave – 10 days
• Volunteer Leave – 4 days
• Military Spouse Time-Off – 80 hours

Company Overview