[Remote] Product Engineer
Note: The job is a remote job and is open to candidates in USA. Alchemy is a company focused on bringing web3 to a billion people by providing essential tools for building onchain products. The Customer Product Engineer role involves engaging with developers, providing technical support, and influencing product development based on user feedback.
Responsibilities
- Build and ship code while working directly with customers to diagnose system-level issues across APIs, infrastructure, and on-chain workflows
- Translate real user pain into insights that shape what we build next
- Partner across Product and Engineering by surfacing product gaps, tracking adoption, and influencing the roadmap through data and intuition
- Drive developer activation by designing better onboarding flows, examples, and integrations
- Represent the developer perspective in product and engineering discussions, advocating for usability, reliability, and scale
- Thrive in ambiguity, move fast, and help us scale what’s working
Skills
- 1+ years of experience in developer, customer engineering, or technical support roles
- Technical background - Computer Science degree, bootcamp, or self-taught with real-world projects
- Proficiency in at least one programming language (e.g. JavaScript, Python, Solidity)
- Comfortable debugging API requests, dev environments, and blockchain-related tools
- Excellent written and verbal communication skills - especially in online community settings
- Strong prioritization, time management, and attention to detail
- Experience working in crypto / Web3, or built a relevant side project a plus
- Founder experience is a plus
Benefits
- Medical, Dental, & Vision
- Gym Reimbursement
- Home Office Build-out Budget
- In-Office Group Meals
- Wellbeing & Mental Health Perks
- Learning & Development Stipend
- Company Sponsored Conferences & Events
- HSA and FSA Plans
- Fertility Benefits
- Comprehensive medical, dental, and vision coverage
- 401k
- Unlimited flexible time off
Company Overview
Company H1B Sponsorship