[Remote] Remote Full-Time Permanent Customer Experience Specialist
Note: The job is a remote job and is open to candidates in USA. Signet Jewelers is the world's largest retailer of diamond jewelry, operating over 2,800 stores worldwide. They are seeking a Customer Experience Specialist to provide exceptional customer service and support for their iconic brands, ensuring that every customer feels valued and supported during their interactions.
Responsibilities
- Provide professional, courteous, and grateful assistance on every telephone call
- Deliver exceptional, personalized resolutions tailored to each customer’s needs
- Maintain accurate records of interactions and transactions
- Multitask confidently—documenting, researching, and engaging with customers in real time
- Demonstrate strong phone etiquette and represent Signet positively at all times
- Meet or exceed expectations for production, call efficiency, schedule adherence, and quality
- Manage escalated concerns with empathy, patience, and professionalism
Skills
- Previous customer service or client support experience
- Strong verbal and written communication skills
- Ability to multitask with accuracy and attention to detail
- Comfort with data entry, Microsoft Word, Excel, and basic math
- Analytical mindset to interpret feedback and continually improve
- Bilingual skills (especially Spanish) are a plus
Benefits
- Employee discounts
- Bilingual Spanish differential pay available (must pass speaking/writing assessment)
- Up to 6 weeks of paid training, plus ongoing coaching, and development
- Opportunities for cross-training (e.g., chat support)
- Earn referral bonuses when your recommended hires complete 60 days!
- Comprehensive healthcare, dental, and vision insurance to keep you and your family covered
- Generous 401(k) matching after just one year to help secure your financial future
Company Overview
Company H1B Sponsorship