Client Service Professional, Personal Debt Solutions

BDO Canada is a firm built on a foundation of positive relationships with their people and clients, providing exceptional service and fostering a people-first culture. They are seeking a Client Service Professional to join their Office Administration team in Timmins, responsible for attending to customer inquiries, providing administrative support, and maintaining the front desk and reception area.

Responsibilities

• Attending to customer inquiries; whether by phone or walk-in, in a timely and professional manner
• Receiving and routing calls, providing directory assistance, and directing inquiries to proper departments or individuals
• Providing administrative support to the local partner and staff within the office and coordinating and scheduling meetings with clients and for office functions
• Handling various administrative tasks, including but not limited to submission of invoices for payment, letters, calendar management, meeting coordination, various office duties, etc
• Receiving and processing payments
• Maintaining the front desk and reception area in an organized and professional manner
• Sort and deliver incoming mail, cheques, and courier packages, post outgoing mail
• Assisting in setting up of meeting rooms for training and various events
• Maintain the appearance and cleanliness of the kitchen and meeting rooms
• Ensure reception is open/closed appropriately, ensure security requirements are set each night and holidays
• Providing administrative support where needed to the team including, but not limited to, document preparation, electronic filing of documents internally and externally, and maintaining a shared email inbox with another reception team
• Various other duties as required

Skills

• Experience in a professional reception role and general administrative duties is advantageous
• Ability to stay organized within a busy work environment
• Ability to support high level management demands with a strong attention to detail
• Deadline and detail-oriented with the ability to work independently
• Exceptional time management, organization and prioritization skills
• Ability to work with and maintain confidentiality with sensitive information
• Professional demeanor
• Proficiency with Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to work flexible hours and overtime as needed
• A Business Diploma, Office Administration course or similar is highly regarded

Benefits

• Flexible benefits from day one
• Market leading personal time off policy
• Reimbursement for wellness initiatives that fit your lifestyle

Company Overview