Customer Support Specialist - Accounts Payable
Stampli is revolutionizing financial operations with AI, and they are seeking a Customer Support Specialist to assist customers with their Financial Operations Platform. The role involves providing support, onboarding, and training to customers while enhancing efficiency through AI-driven methods.
Responsibilities
- Answer customer inquiries within Intercom promptly, efficiently, and professionally
- Collaborate closely with Customer Success leadership, Product, and Development teams to escalate complex issues
- Be a trusted resource for both current and new customers on all aspects of Stampli’s Financial Operations Platform
- Proactively explore AI-driven methods to enhance customer support efficiency to streamline invoice processing and approval workflows
- Assist customers in leveraging AI-powered features, such as Billy the Bot™, to automate invoice processing, approvals, and communications—maximizing efficiency and minimizing manual work
Skills
- Minimum 1 year Accounts Payable experience
- Excellent troubleshooting skills
- Organized, curious, and motivated to learn
- Experience with Purchase Orders
- Experience with ERP's (Sage Intacct, QuickBooks, Oracle NetSuite)
- Bachelor's Degree or equivalent work experience
- Service oriented and collaborative
- Positive energy
- Experience nurturing relationships with vendors
- Knows their debits and credits (and has done postings before)
- Familiarity with AI-based automation tools in finance operations or a strong desire to develop expertise in enhancing AP workflows through technology
- You're agile, data-aware, and always asking: 'What's a smarter way to do this?'
- Experience with at least one of these systems (NetSuite, Sage Intacct, QuickBooks)
Benefits
- Full medical, dental, and vision insurance
- 401(k) + employer match
- Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows
- Opportunities and development for career and personal growth
- Strong and experienced leadership that supports your growth and success
- An open-concept, modern workspace within an inclusive and dynamic scale-up culture
Company Overview