[Remote] Client Support Representative - Contract (REMOTE)

Note: The job is a remote job and is open to candidates in USA. Broadridge is a leader in the financial technology industry, and they are seeking a remote, contract Client Support Representative to join their dynamic team. This role involves maintaining effective communication with subscribers, conducting training calls on digital tools, and promoting Broadridge services and products.

Responsibilities

• Inbound calls – High call volume (50-100 calls per day)
• Outbound calls – Product support and customer education
• Log call notes in Salesforce
• Create JIRA tickets
• Maintain client relationships focused on customer satisfaction and retention
• Educate clients on product and program enhancements
• Maintain and track communication with clients
• Facilitate information flow to all relevant parties
• Flexibility in work schedule is a necessity
• Complete additional projects as assigned
• Ongoing product support
• Editor/tool knowledge base and support
• Guide customers through Corporate Client Intranets, policies and procedures
• Researching previous and current account activity to resolve issues or answer questions
• Entering issues for Development to further investigate
• Close case and follow up with customer on resolution

Skills

• Strong customer service experience
• Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word
• Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines
• Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others
• Bachelor's Degree or equivalent education is preferred
• Digital Marketing experience is a plus

Benefits

• Paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act
• Other legally required benefits, as applicable

Company Overview

Company H1B Sponsorship