Experienced Licensed P&C Customer Service Agent – Property and Casualty or Personal Lines Insurance
At arenaflex, we're on a mission to revolutionize the customer service experience by providing top-notch support to our clients' members. As a Licensed Property and Casualty or Personal Lines Insurance Customer Service Agent, you'll play a vital role in delivering exceptional service and building lasting relationships with our clients. If you're passionate about helping others and have a knack for problem-solving, we want to hear from you!
About arenaflex
arenaflex is a leading provider of customer service solutions, dedicated to helping individuals pursue their total vocation and create a fulfilling career. Our mission is to be the partner of choice for all our clients, and we're committed to making a positive impact in the lives of our team members and the communities we serve.
Our Culture
At arenaflex, we believe that our team members are the backbone of our organization. That's why we're dedicated to creating a work environment that's fun, supportive, and inclusive. Our team members enjoy a range of benefits, including:
- FREE access to personal and professional support through our Qualfon Care Coaches' program
- Medical, dental benefits, vision, and life & accident insurance for full-time employees
- Competitive wages
- Paid time off
- Opportunities for career growth and development through our Qualfon University scholarship program
- A commitment to work-life balance and flexibility
What You'll Be Doing
As a Licensed Property and Casualty or Personal Lines Insurance Customer Service Agent, you'll be responsible for:
- Fielding inbound communication (phone, email, chat, social media, etc.) from our clients' members regarding their insurance needs
- Utilizing your knowledge of personal lines insurance to help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes
- Conducting research and presenting customers with a resolution to their issues
- Corresponding with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations
- Executing various client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks
- Adhering to performance metrics and quality standards
- Providing expert recommendations to customers and resolving complex issues
Requirements
To be successful in this role, you'll need:
- An active Resident Property and Casualty or Personal Lines License
- A minimum of 1 year of customer service experience
- 1 year of call center experience (preferred)
- A High School diploma or GED
- Strong written and verbal communication skills
- Professional, articulate voice and listening skills
- The ability to maintain member privacy
- Internet & research skills: the ability to research and quickly become an expert in a variety of subjects
- Computer savvy and the ability to resolve minor technical issues with minimal assistance
- Typing 25 words per minute with 90% accuracy
- The ability to critically think through situations and solutions
- A professional attitude and the ability to work in a fast-paced, hectic environment
- Self-motivation and the ability to work independently and adhere to assigned schedules with minimal assistance
- The ability to multitask in several computer applications at once while holding a conversation with a customer
Benefits
As a full-time employee of arenaflex, you'll enjoy a range of benefits, including:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Opportunities for career growth and development through our Qualfon University scholarship program
- A commitment to work-life balance and flexibility
Equal Opportunity Statement
arenaflex is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law.
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now by visiting our website at [arenaflex.com](http://arenaflex.com) and submitting your application.
Contact Us
If you have any questions or would like to discuss reasonable accommodations, please contact us at [[email protected]](mailto:[email protected]).
Job Type
Full-time
Pay
$22.50 per hour
Expected Hours
40 per week
Location
Texas (required)
Work Location
Remote We can't wait to hear from you! Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer service and making a positive impact in the lives of our clients and team members. Apply for this job