Experienced Healthcare Customer Care Coordinator - Project-Based (100% Remote Alabama)
Are you a compassionate and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a leading provider of customer experience solutions, as a Project-Based Customer Service - Healthcare Prescription Benefits Specialist. At arenaflex, our mission is to empower individuals to reach their full potential while delivering outstanding results for our clients. We believe that every interaction is an opportunity to make a positive impact on someone's life, and we're looking for like-minded professionals to join our team.
About arenaflex
arenaflex is a global leader in customer experience solutions, partnering with top companies to deliver exceptional customer care services. Our global network of contact centers is staffed by over 11,000 employees who serve top-tier clients across multiple industry verticals. With a commitment to innovation and excellence, we leverage world-class voice, chat, email, and social technologies to drive customer satisfaction and loyalty.
Job Summary
As a Project-Based Customer Service - Healthcare Prescription Benefits Specialist, you will play a critical role in supporting US-based customers with their prescription benefits questions and concerns. You will provide information about their insurance coverage, assist with coverage determination, and educate customers on online self-service for updates. Your exceptional communication skills, empathy, and care for each person you speak with will make a positive impact on the lives of others.
Responsibilities
* Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits
- Provide information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination
- Handle prescription refills, order status updates, and tracking
- Educate customers on online self-service for updates and help troubleshoot these self-services
- Empathize and resolve concerns to simplify the customer's healthcare experience
- Navigate through multiple computer applications with speed & accuracy
- Adapt to learn new call types when business needs change & flex support in those areas
Work at Home Requirements
* High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for
- Dedicated, quiet, & secured workspace with no distractions
- A USB Wired headset with noise canceling microphone
Additional Requirements
* 18+ years old & high school diploma/GED
- Entry-level position with a minimum of 6 months customer service experience
- Customer-focused personality & desire to help people
- Professional positive attitude & courteous telephone etiquette
- Full-Time schedule availability to meet business needs (Includes evenings and weekends)
- Willing to submit a drug test and background check
Benefits & Perks
* $14-$15 per hour + overtime during peak needs
- Access Up To 50% Of Your Pay Immediately After Your Shift
- Paid, Virtual Training
- Remote Work Environment
- Opportunity for Professional Development
Why Join arenaflex?
* Be part of a global team that makes a difference in people's lives
- Enjoy a dynamic and fast-paced work environment with opportunities for growth and development
- Receive comprehensive training and support to help you succeed
- Work from the comfort of your own home with a flexible schedule
- Enjoy a competitive compensation package with opportunities for overtime and bonuses
How to Apply
If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and our talent acquisition team will be in touch to discuss your qualifications further. Apply Job!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Apply for this job