Experienced Human Resources Expert – Entry Level Customer Service Representative

Join arenaflex, a Fortune 50 organization, as a Human Resources Expert in our dynamic Customer Service team. As a key member of our HR team, you will champion change, proactively eliminate obstacles, and develop innovative talent strategies to drive our visitor-driven mission.

About arenaflex

arenaflex is a renowned brand and one of America's leading retailers, with over 400,000 colleagues worldwide. We are committed to helping all families find the joy of everyday life. At the heart of our organization, our purpose is infused in what we stand for, what we value, and how we work. We focus on connections, fuel, and foster ability by setting out development opportunities, and prevail as one arenaflex team.

About Human Resources at arenaflex

Our Human Resources team is dedicated to supporting groups and leaders to build a sales force that is passionate about exceeding visitor expectations and where teams love to work. We believe in our colleagues having significant experiences that help them develop and foster abilities for a career. As a Human Resources Expert, you will have the opportunity to:

• Gain knowledge on government, state, and local business regulations
• Develop experience using essential Office Suite PC and labor force management programs
• Learn from industry-leading individuals and planning software

Responsibilities of a Human Resources Expert

As a Human Resources Expert, no two days are ever the same, but a typical day will likely include the following responsibilities:

• Create a welcoming experience by genuinely welcoming all visitors
• Quickly understand whether a visitor needs help or wants to connect, following non-verbal and verbal cues to tailor your approach
• Engage with visitors in a genuine way, including asking questions to better understand their specific needs
• Be knowledgeable about the products, items, and services available in the store, and clearly communicate this information to visitors to resolve their issues and enhance their experience
• Thank visitors in a genuine manner and let them know we're happy they chose to shop at arenaflex
• Understand store sales objectives and patterns with visitors and teams that are impacting and driving business results
• Work with your HR manager to anticipate and address specific talent and staffing needs for every area of the business; this includes understanding visitors' requirements and ensuring the right blend of experience, offering capacities, and item excitement to deliver the right insight
• Execute purposeful recruiting efforts to assist with placing leaders in finding and recruiting talent with the right skills and experiences to best serve their visitors
• Support the training needs of your store's sales force and be a champion for continuous learning
• Be an expert resource for scheduling systems and pay practices
• Act as a gateway by listening to colleagues and collaborating with suitable leaders to take action on a case-by-case basis
• Follow through on all Human Resources functional and recurring programs
• Exhibit a culture of moral leadership, safety, and compliance
• Work in a safe manner consistently to help yourself and others; identify and address risks; comply with all safety strategies and best practices
• Any remaining responsibilities based on business needs

What We Are Searching For

We may be an excellent match if:

• Working in a fun and energetic environment excites you... We work collaboratively and effectively to deliver for our visitors
• Providing support to our visitors that makes them say "I LOVE arenaflex!" motivates you... That's why we love working at arenaflex
• Loading, setting, and selling arenaflex products seems like your thing... That's the core of what we do
• You're not looking for Monday-through-Friday work where you're at a computer all day... We're busy all day (yes, even on weekends), making it easy for visitors to feel welcome, inspired, and rewarded

Fortunately, we offer comprehensive training that will help you develop the skills you need to be a successful Human Resources Expert. However, there are a few essential skills you should possess:

• An inviting and accommodating attitude towards visitors and other colleagues
• The ability to communicate on various frequency devices and work handheld scanners, and other technology hardware as directed
• Successful interpersonal skills
• Ability to work both independently and as part of a team
• Resolve visitor questions quickly on the spot
• Scrupulousness and follow multi-step processes
• Ability to stay engaged and motivated in a high-speed environment and achieve multiple tasks within established timeframes

We Are a Great Workplace

We care about our teams, so we want to ensure we are clear about a few additional essentials that we expect:

• Accurately handle sales register operations as needed
• Lift items up to 10 pounds regularly without additional assistance from others
• Be able to work in and be exposed to varying temperatures, humidity, and other elements while performing specific work duties, including but not limited to Drive-Up, carryout, etc.
• Ability to stay mobile for the duration of a scheduled shift (shift length may vary)
• Flexible schedule for work (e.g., evenings, weekends, and holidays); strong and consistent attendance is required

Join Our arenaflex Team

If you're passionate about delivering exceptional customer service and are eager to develop your skills as a Human Resources Expert, we encourage you to apply to arenaflex today. As a member of our team, you'll have the opportunity to work in a dynamic and supportive environment, develop your skills, and make a real difference in the lives of our visitors.

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