Experienced Customer Service Representative Administrator – arenaflex

At arenaflex, we're guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical... communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

About arenaflex

arenaflex is a leading provider of innovative solutions for the safety and security industry. Our team of experts is dedicated to delivering cutting-edge technologies that help people and organizations stay safe and secure. We're proud of our people-first and community-focused culture, empowering every arenaflex employee to be their most authentic self and to do their best work to deliver on the promise of a safer world.

Job Overview

MVRecovery is the Skip Tracing, Forwarding, and Impound division of arenaflex, a leading provider of safety and security solutions. We're a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We're seeking an experienced CSR (Customer Service Representative) Administrator who is assigned to actively work with field agents and customer information to secure collateral for our clients.

Key Responsibilities

As a CSR Administrator, you will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, as well as communicating any escalated information to the client or supervisor as needed. A proficient CSR will be able to facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed. The responsibilities of this position are performed 100% via computer – it does not require field work or travel.

Responsibilities:

* Maintain account orderliness and ensure a field agent is assigned to each account

• Update designated accounts with new information received from the client
• Communicate any escalated information to the client or supervisor as needed
• Facilitate the successful recovery of assigned collateral
• Demonstrate basic product and service knowledge and initiate required actions as needed
• Provide clear and concise direction to field agents and clients
• Utilize G-Suite, MS Office, and related applications to manage accounts and communicate with clients
• Collaborate with team members to ensure seamless communication and efficient recovery processes

Requirements

* High School Diploma or equivalent

• Minimum 2 years of Customer Service and Account Management experience
• Legal authorization to work in the U.S. indefinitely is required
• Experience with collateral repossession, collections, asset recovery, skip tracing, and credit experience is beneficial
• High level of experience using G-Suite, MS Office, and related applications
• Strong phone skills with ability to give clear and concise direction
• Strong multi-tasking and organization skills
• Ability to work in a fast-paced recovery environment

Preferred Qualifications

* Previous experience working in a remote environment

• Experience with customer service software and systems
• Knowledge of the safety and security industry
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Work Environment

This is a remote position, and candidates can be located anywhere in the US. arenaflex is committed to providing a flexible and supportive work environment that allows employees to thrive and grow in their careers.

Benefits

arenaflex offers a comprehensive benefits package, including:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your resume and a cover letter explaining why you're the ideal candidate for this position. Apply for this job