[Remote] Senior Pre-Sales Solution Consultant, Global System Integrators - (East Coast, USA)

Note: The job is a remote job and is open to candidates in USA. TeamViewer is the leader in remote connectivity software, leveraging cutting-edge technologies like Augmented Reality and Artificial Intelligence. The role involves supporting strategic partnerships with Global System Integrators and Tier 1 Managed Service Providers, focusing on technical engagement, service integration, and operational readiness.

Responsibilities

• Collaborate directly with GSI/MSP partner product, engineering, and delivery teams to define service offerings built on TeamViewer’s capabilities
• Lead service definition and solutioning workshops aligned to partner delivery frameworks
• Design scalable architectures, deployment models, and API-based integrations tailored to managed service environments
• Support rapid prototyping and MVP build to validate solutions ahead of full rollout
• Own technical onboarding for new MSP partners entering the Global MSP Program
• Build and deliver hands-on training, architecture guides, playbooks, and reference designs
• Guide partners through operational readiness milestones—from technical validation to in-market readiness
• Collaborate with TeamViewer’s partner enablement and marketing teams to ensure technical messaging aligns to value
• Act as the technical voice of the MSP partner community, translating feedback into actionable insights for Product Management and R&D
• Collaborate with internal Specialist Solution Engineering, Product Owners, and Platform Teams to shape feature roadmaps and improve integration pathways
• Maintain an active feedback loop between strategic partners and TeamViewer’s internal roadmap
• Partner closely with the Account Director to support technical validation during pre-sales cycles
• Participate in partner QBRs, service governance calls, and joint business planning with a solution focus
• Support GTM readiness by validating solution feasibility, integration scope, and post-launch scaling

Skills

• 5–8+ years in technical pre-sales, solution consulting, partner engineering, or technical enablement roles
• Strong experience working with MSP or GSI partner ecosystems, ideally in digital workplace, DEX, IT operations, or remote support contexts
• Deep understanding of modern ITSM platforms (e.g. ServiceNow, Freshworks), remote access tools, and automation frameworks
• Demonstrated expertise in APIs, solution architecture, systems integration, and technical documentation
• Comfortable working across highly matrixed global teams, both internally and with partners
• Excellent communication skills with a strong ability to translate technical concepts into partner-ready collateral
• Passion for helping partners build recurring revenue services and for influencing product direction through real-world insights
• You'll be a technical counterpart to the Account Director, jointly owning the partner's success from both a commercial and technical lens
• You'll act as a bridge between the field and product—ensuring that what gets built enables real-world partner services at scale
• You thrive in collaborative, cross-functional environments and are comfortable navigating ambiguity as TeamViewer grows its MSP program

Benefits

• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and business casual dress code

Company Overview

• TeamViewer is an all-in-one solution for remote access, support, collaboration, and desktop sharing over the Internet. It was founded in 2005, and is headquartered in Göppingen, Baden-Wurttemberg, DEU, with a workforce of 1001-5000 employees. Its website is https://www.teamviewer.com.

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