Disputes Specialist

About the position The Credit Bureau Dispute Specialist researches direct and indirect credit bureau disputes; responds to customers and credit reporting agencies to ensure discrepancies are resolved and timely follow up occurs. Depth & Scope: · Handles sensitive consumer information (credit bureau data, raw PII, customer account information) · Utilizes third party data sources, internal systems and tools to research and analyze information to ensure accuracy of credit reporting · Researches and responds to disputes received directly by mail or email · Utilizes e-Oscar to quickly respond to indirect disputes in the way of Automated Consumer Dispute Verification (ACDV) · Researches and actions feedback from the credit bureaus, internal reporting, and third parties to ensure accurate reporting · Corrects inaccurate account information provided to CRAs and documents the resolution using internal systems and e-OSCAR · Maintains a clear understanding of current internal credit-related policies and procedures, as well as all applicable federal regulations and credit industry standards · Adapts to and endorses change and serves as an agent of positive change to support goals and direction · Demonstrates a strong commitment to meet or exceed external and internal expectations, service, and quality goals · Able to work within a corporate environment understanding its structure and adhering to schedule and punctuality requirements · Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology · Must be able to work weekdays and weekend/overtime if required to ensure adherence to SLAs · Engages internal/external partners to obtain pertinent account information · Identifies and addresses process improvements based on day to-day observations and activities · Responds to inquiries and assists in resolving problems/complaints · Promotes a positive team environment by demonstrating professional behavior and respect for others · Escalates more complex or unusual issues to lead or supervisory staff

Responsibilities

• Researches direct and indirect credit bureau disputes
• Responds to customers and credit reporting agencies to ensure discrepancies are resolved
• Timely follow up occurs
• Handles sensitive consumer information (credit bureau data, raw PII, customer account information)
• Utilizes third party data sources, internal systems and tools to research and analyze information to ensure accuracy of credit reporting
• Researches and responds to disputes received directly by mail or email
• Utilizes e-Oscar to quickly respond to indirect disputes in the way of Automated Consumer Dispute Verification (ACDV)
• Researches and actions feedback from the credit bureaus, internal reporting, and third parties to ensure accurate reporting
• Corrects inaccurate account information provided to CRAs and documents the resolution using internal systems and e-OSCAR
• Maintains a clear understanding of current internal credit-related policies and procedures, as well as all applicable federal regulations and credit industry standards
• Adapts to and endorses change and serves as an agent of positive change to support goals and direction
• Demonstrates a strong commitment to meet or exceed external and internal expectations, service, and quality goals
• Able to work within a corporate environment understanding its structure and adhering to schedule and punctuality requirements
• Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology
• Must be able to work weekdays and weekend/overtime if required to ensure adherence to SLAs
• Engages internal/external partners to obtain pertinent account information
• Identifies and addresses process improvements based on day to-day observations and activities
• Responds to inquiries and assists in resolving problems/complaints
• Promotes a positive team environment by demonstrating professional behavior and respect for others
• Escalates more complex or unusual issues to lead or supervisory staff

Requirements

• FCRA
• MUST HAVE: eOscar exp, know what FCRA is and what it stands for
• Need to know: What type of FCRA dispute processing experience do you have?
• What are the different types of FCRA disputes?
• 3+ years in Financial Services
• Superior analytical, problem solving and decision-making skills
• Excellent verbal, written, and interpersonal communication skills and ability to work well in a team environment
• Exceptional attention to detail and accuracy
• Ability to use/learn current technology and software applications related to position
• Knowledgeable of state and federal laws and agencies applicable to collections, including the Fair Credit Reporting Act (FCRA) and the Dodd-Frank Act
• Knowledge of Microsoft Excel and basic computer skills; 40+ WPM and use of 10-Key pad

Nice-to-haves

• 3+ credit card or mortgage disputes experience preferred

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

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