Cloud Operations Engineer I /Weekend and Bank Holiday Shifts/
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work.The Cloud Operations Engineer I works with the Online Services team to provide installation, monitoring, backup, recovery, and issue resolution for the Linux-based cloud infrastructure used in delivering Jamf technologies. They are responsible for maintaining operation of the environment in accordance with service level agreements and providing support to both staff and customers. Cloud Operations Engineer will work a 3x12 plus bank holidays schedule. The schedule for weekend will be Friday, Saturday and Sunday (between 6 AM - 6 PM). This role is offered as remote. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland. #LI-Remote What you can expect to do in this role:
- Monitor Linux system, database, and network performance to detect problems early and respond within an SLA.
- Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA.
- Monitor software and network security on team managed servers and networks.
- Configure and maintain server auditing and network monitoring tools.
- Develop and implement performance tuning steps for application, system, and network configurations.
- Provide solutions and direction to customer issues via phone or email in a timely and professional manner.
- Maintain and expand technical documentation of processes and procedures.
- Participate in system administration duties for cloud-based server infrastructure.
- Perform light programming/scripting tasks in Bash, PHP, and Python.
- Develop and maintain an advanced level of knowledge of Jamf products.
- Other duties and special projects as assigned.
What we are looking for:
- Bachelor’s Degree in Computer Science or related field.
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