Experienced Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction, loyalty, and retention. If you're a motivated and detail-oriented individual with a passion for building strong relationships, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering cutting-edge products and services that meet the evolving needs of our clients. With a strong commitment to customer satisfaction, arenaflex has built a reputation for excellence in the industry.

Job Summary

We're seeking an experienced Customer Service Representative to join our remote team at arenaflex. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients, resolving issues efficiently, and building strong relationships. If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply.

Key Responsibilities

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Customer Service

+ Keys in sales orders daily with no more than 2 errors per month + Sets up new clients as needed, ensuring a seamless onboarding experience + Handles exception calls as needed, providing timely and effective solutions + Provides support for sales reps as needed, ensuring they have the resources to succeed

Standing Orders

+ Sets up initial standing orders for customers, as needed + Maintains standing orders, including holds, releases, and additions + Errors counted against metric stated in 1.1

Exception Processing

+ Processes exceptions into the Case module as needed + Creates credit memos, files freight claims, issues call tags, follows defective product procedure, and reships items all as required per exception

Freight Claims

+ Processes freight claims as needed + Processes disputes and pursues payment from the carrier + Files claim paperwork

Additional Responsibilities

+ Performs in a manner consistent with arenaflex's Core Values and Purpose + Attends all scheduled meetings, missing no more than 10% annually + Clocks in and out for work and lunch with no more than 1 error per month + Provides excellent customer service + Follows all OSHA and other safety guidelines + Actively demonstrates teamwork at all times + Manages any stress on the job, including but not limited to meeting deadlines + Adheres to arenaflex's safety standards at all times, such that no serious (requiring medical attention) injury occurred during the prior 12-month period + Follows other policies and procedures such that there are no verbal or written warnings during the evaluation period

Essential Qualifications

* At least 2 years' experience in a relationship-building customer service environment for a tangible product or service

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Preferred Qualifications

* 1 year's experience with ERP systems such as Epicor

• High School or better education
• Detail-oriented, dedicated, and a team player
• Inspired to perform well by the chance to take on more responsibility and inspired to perform without outside help

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and ability to meet deadlines
• Ability to work independently and as part of a team
• Strong customer service skills, with a focus on building strong relationships
• Ability to adapt to changing priorities and circumstances

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge in customer service, sales, and relationship-building
• Take on additional responsibilities and challenges as you grow and develop in your role
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with other teams and departments to drive business growth and success

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Customer Service Representative, you'll have the opportunity to work from home and enjoy a flexible schedule. Our company culture is built on a foundation of:

• Collaboration and teamwork
• Innovation and creativity
• Customer focus and satisfaction
• Continuous learning and development
• Fun and camaraderie

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Flexible work schedule and remote work options
• Opportunities for professional growth and development

How to Apply

If you're a motivated and detail-oriented individual with a passion for building strong relationships, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job