Experienced Full Stack Product Manager – Customer Service Platform Development at arenaflex
At arenaflex, we're revolutionizing the way people consume entertainment, and we're looking for a talented Product Manager to join our Customer Service team. As a Product Manager, you'll play a critical role in shaping the future of our member management enterprise platform, ensuring that our customers receive exceptional service and support whenever they need it.
About arenaflex
arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to provide our members with the best possible entertainment experience, and our Customer Service team is at the forefront of this effort. We're committed to delivering exceptional service and support to our members, and we're looking for a talented Product Manager to help us achieve this goal.
The Role
As a Product Manager on our Customer Service team, you'll be responsible for leading and managing innovation to improve our members' and support agents' experience with our member management platform. You'll partner with design, engineering, operations, insights, and analytics teams across the Product and Customer Service organization, as well as third-party solution providers, to deliver the best-in-class enterprise platform experience.
Responsibilities
* Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
- Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap.
- Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
- Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms.
- Understand differences in support expectations in different regions around the world and tailor the experience accordingly.
- Expand product management responsibility to other tools as business needs present.
- Embody the unique arenaflex culture.
What We're Looking For
* 5+ years of experience in product management for consumer or internal-facing products is a must.
- A deep understanding of Customer Service business and contact center business is a must.
- Prior experience working with member management products, whether third-party or in-house build, is a must.
- Quick learner and the ability to work in a fast-paced global environment.
- Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities.
- Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally are extremely important.
- Organizational leadership and influence without authority.
- Ability to make tough but informed decisions with both data and judgment.
- Ability to inspire, motivate, and lead designers and engineers.
- Demonstrated record of executing projects that measurably improved customer and agent experiences.
- Deep focus on delivering a great customer and agent experience.
- Experience working on global products and enterprise platforms is also beneficial.
Compensation and Benefits
Our compensation structure consists solely of an annual salary, with a range of $160,000 - $390,000. You choose each year how much of your compensation you want in salary versus stock options. We also offer comprehensive benefits, including:
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- Flexible time off
Work Environment and Culture
arenaflex is a unique culture and environment that values diversity, inclusivity, and collaboration. We're committed to creating a workplace where everyone feels welcome, valued, and empowered to do their best work. We're an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams.
How to Apply
If you're passionate about delivering exceptional customer service and experience, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Apply Now!
Note:
This job posting is open for no less than 7 days and will be removed when the position is filled. Apply for this job