Experienced Technical Leader and Customer Support Specialist - arenaflex Airline Customer Service and IT Operations Management

Introduction to arenaflex

arenaflex is a leading organization in the airline industry, committed to providing exceptional customer experiences and innovative IT solutions. As a dynamic and growing company, we are seeking a highly skilled and motivated individual to join our team as an Experienced Technical Leader and Customer Support Specialist. In this role, you will have the opportunity to lead and manage a team of technical experts, drive IT operations, and deliver outstanding customer support to our valued clients.

Job Overview

The Experienced Technical Leader and Customer Support Specialist will be responsible for managing a portfolio of products from conception to retirement, leading and coaching a team of technical experts, and ensuring the delivery of high-quality IT services. You will also collaborate with cross-functional teams, including product management and marketing, to develop and implement product vision and strategy. Additionally, you will be responsible for driving the development of policies, standards, and guidelines for building and supporting IT products, and ensuring compliance with all regulatory requirements.

Key Responsibilities

• Manage a portfolio of products from conception to retirement, ensuring timely and within-budget delivery
• Lead and coach a team of technical experts, including tech leads, to ensure consistent and high-quality delivery of IT services
• Collaborate with cross-functional teams, including product management and marketing, to develop and implement product vision and strategy
• Drive the development of policies, standards, and guidelines for building and supporting IT products
• Ensure compliance with all regulatory requirements, including audit, security, and compliance standards
• Manage production and non-production environments through change control management
• Act as the escalation point for operational support to assigned portfolio applications with continuous availability
• Develop, maintain, and report on a financial and resource plan for the area of responsibility
• Partner with other technical leaders to ensure alignment and drive efficiencies
• Play a critical role in driving and mentoring direct and indirect team members to support the commitment, growth, and development of the IT division

Essential Qualifications

To be successful in this role, you will need to have:

• A Bachelor's degree in a related discipline; or demonstrated ability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of relevant experience
• Practical experience in Java, AngularJS, and NodeJS
• Working knowledge of cloud computing: Azure, GCP, or AWS
• Availability for moderate overnight travel (up to 35%)
• Valid travel documents with the ability to travel throughout the US
• Ability to work flexible hours and be available for emergency response on short notice
• Must pass a pre-employment drug test
• Must be legally authorized to work in the country in which the position is located

Preferred Qualifications

Preferred candidates will have:

• Experience managing a budget
• Experience managing a full project or initiative, including presenting recommendations to senior leadership
• Comprehensive knowledge of business operations and in-depth knowledge of business activities, objectives, and strategies
• Familiarity with arenaflex's IT disciplines and interdependencies and how their needs drive IT strategy

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As an Experienced Technical Leader and Customer Support Specialist, you will have access to a range of training and development opportunities, including:

• Leadership development programs
• Technical training and certification programs
• Mentorship and coaching from experienced leaders
• Opportunities for career advancement and progression

Work Environment and Culture

arenaflex is a dynamic and inclusive workplace, committed to providing a positive and supportive work environment. Our culture is built on the values of Safety, Caring, Integrity, Passion, and Fun, and we are looking for individuals who share these values and are passionate about delivering exceptional customer experiences.

Compensation and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• A competitive salary and bonus structure
• Comprehensive health and wellness benefits
• Retirement savings plan and matching program
• Paid time off and vacation days
• Opportunities for career advancement and professional growth

Conclusion

If you are a motivated and experienced technical leader and customer support specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. With a competitive compensation and benefits package, opportunities for career growth and development, and a positive and supportive work environment, this is a role that you won't want to miss. Apply now to join our team and take your career to the next level!