Experienced Customer Support Specialist for LSCM Sales – Delivering Exceptional Service and Driving Business Growth at arenaflex

Introduction to arenaflex

At arenaflex, we are driven by a mission to "Serve Society with Superior Quality." As a valued teammate, you will be part of a larger mission that goes beyond just a job. We believe in providing our teammates with more than just a salary; we offer a comprehensive package that includes formal training, competitive performance incentives, paid vacation and holidays, healthcare packages, and a 401k plan to help build your future. Our goal is to create an environment where everyone can bring their whole selves to work and feel supported. We champion diversity, equity, and inclusion, understanding that different perspectives and experiences are essential to our success.

About the Role

We are seeking an experienced Customer Support Specialist to join our team in the Commercial Division. As a key point of contact for our authorized independent US and Canadian dealers and company-owned locations, you will provide order management services, including order quoting, processing, fulfillment, review, entry, dispatch, and support. Your primary responsibility will be to ensure customer satisfaction by developing solutions for timely resolution of issues and fulfilling pre-established standards and policies.

Key Responsibilities

• Proactive account management for assigned accounts to support the needs of our customers and Sales representatives with collaborative interactions
• Handle multiple priorities and work in a fast-paced team environment
• Monitor and track orders to ensure delivery requirements and shipments are being met to the customers' satisfaction
• Evaluate situations and determine the best path of resolution
• Analyze and interpret data for customer orders, providing timely feedback to the customer and sales representative
• Leverage networks and resources available when problems arise to find effective and innovative solutions that maintain relationships without negatively affecting business results
• Manage new product launches to increase speed to market and ensure smooth transition
• Responsible for learning, effectively using, and coaching others on marketing programs and selling tools (Salesforce, customer portal)
• Other duties as assigned

Qualifications and Skills

To be successful in this role, you will need:

• High School diploma with relevant experience and/or a minimum of 2-3 years customer support experience in a call center or like environment
• Excellent problem-solving skills
• SAP experience is a plus
• Salesforce experience is a plus
• Detail-oriented and organized
• Team player who leads by example

In addition to these qualifications, we are looking for someone who is passionate about delivering exceptional customer service, has excellent communication and interpersonal skills, and is able to work in a fast-paced environment.

What We Offer

At arenaflex, we offer a comprehensive package that includes:

• Competitive salary and benefits
• Opportunities for career growth and development
• A dynamic and supportive work environment
• Flexible work arrangements, including the option to work from home
• Access to cutting-edge technology and tools
• A culture that values diversity, equity, and inclusion

Career Growth and Development

At arenaflex, we are committed to helping our teammates grow and develop in their careers. We offer a range of training and development programs, including formal training, mentoring, and coaching. We also provide opportunities for career advancement and promotion, both within the Customer Support team and across the organization.

Work Environment and Company Culture

Our work environment is dynamic and supportive, with a focus on collaboration and teamwork. We value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels welcome and included. We also offer a range of perks and benefits, including flexible work arrangements, access to cutting-edge technology, and a comprehensive package of salary and benefits.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Employment Opportunity

arenaflex is proud to be an Equal Employment Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunities to all individuals, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Conclusion

Thank you for considering this exciting opportunity to join the arenaflex team as a Customer Support Specialist. We look forward to receiving your application and discussing how you can contribute to our mission to "Serve Society with Superior Quality." If you have any questions or would like to learn more about this role, please do not hesitate to contact us.