Part-time Customer Support Specialist (Western Canada) - Remote Opportunity with arenaflex
Join arenaflex's dynamic team and become a key player in delivering exceptional customer experiences to our global user base! Are you a customer support enthusiast with a passion for delivering top-notch experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex, a leading SaaS company, is seeking a part-time Customer Support Specialist to join our remote team in Western Canada. As a Customer Support Specialist, you will be the first point of contact for our customers, providing them with an exceptional experience through email, phone, and chat support.
About arenaflex
arenaflex is a fast-growing SaaS company based in Copenhagen, Denmark, with a global user base of over 2,000,000 users. We pride ourselves on simplifying the lives of our customers by removing tedious work and saving them time and money. Our primary markets are English-speaking countries, including Canada, the US, Australia, and the UK. We're expanding our international team to serve customers and users worldwide.
The Role
As a Customer Support Specialist at arenaflex, you will be responsible for providing first-class support to our customers, troubleshooting technical issues, and collaborating with our Product teams to drive customer satisfaction. You will be the spider in the web, serving all types of users and customers, from new users to long-term customers and potential B2B large teams. Your responsibilities will include:
- Providing exceptional customer support through email, phone, and chat
- Troubleshooting technical issues and driving investigations to resolve customer matters
- Providing video demos and video onboarding to larger B2B customers
- Collaborating with our Product teams and communicating with them via bug reporting and forwarding customer input
- Learning the arenaflex product deeply and supporting customers in making the most of everything we offer
Your Qualifications
To succeed in this role, you will need:
- 12-24 months of proven work experience in customer support
- Strong communication skills in English (both verbal and written)
- Experience working 100% remotely
- Basic understanding and experience in software troubleshooting
- Proactive and happy to jump in at the deep end
- Familiarity with remote communication tools like Slack
- Ability to work 21 hours per week, with a minimum of 3-4 hours per day, 6 days a week
Your Colleagues Say You Are
* Resilient - you get it done and will stay with a task until it's resolved
- Not hesitant and enjoy the puzzle of solving open-ended problems
- A great relationship builder - you can build credibility fast with a variety of stakeholders
- Not afraid to ask questions to untangle ambiguous situations
- Patient and kind, no matter what
The Perks
As a part-time Customer Support Specialist at arenaflex, you will enjoy:
- 36.50 CAD /hour, paid biweekly
- 100% remote work
- 33 vacation days per year
- Access to additional perks from health insurance, car rentals, gym passes, and more
- Opportunity to work with a dynamic team and contribute to the growth of a leading SaaS company
- A chance to learn and grow with a company that values work-life balance and employee well-being
The Team
Today, we are a 25+ team, with a mix of HQ and remote team members from around the world. We're inspired by the concept of hygge and a good work-life balance. As a remote team member, we'll help you set up the best remote setup possible and ensure you still have time to connect with your team. Plus, a trip to Copenhagen to meet us in your first year!
How to Apply
If you're interested in joining our team, please send us an application from our job page. There is a button to fill out an application. Please note that we will review applications on a rolling basis, so don't wait! If you've been shortlisted, we'll ask you to do a case study, followed by interviews.
Expected Start Date
As soon as possible
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