Experienced Bilingual Customer Service Representative – Commercial Energy Customer Care

At arenaflex, we're dedicated to delivering exceptional customer experiences within the commercial energy business in MS. As a leading management consulting firm, we're passionate about blending the best in people with the ongoing demands of the workplace. Our team of highly trained, customer-oriented professionals is eager to continue learning and building their expertise within the unique area of energy efficiency customer support.

About arenaflex

arenaflex is an 8(a), WOSB, LGBTE, and WBE owned management consulting firm founded in 1990. We're committed to providing high-quality staffing and executive search services that cater to the diverse needs of our clients. Our team is passionate about creating a culture of equality and inclusivity, where everyone feels valued and empowered to contribute their best work.

Job Summary

We're seeking an experienced Bilingual Customer Service Representative to join our team in a remote US setting. As a key member of our commercial energy customer care team, you'll be responsible for delivering exceptional customer experiences through prompt and accurate processing of energy efficiency applications, providing overall customer service in a specialized and technical environment, and supporting our utility clients and their customers through various channels. If you're a customer-oriented professional with a strong ability to focus on incoming and repetitive data, while maintaining careful attention to detail, we'd love to hear from you!

Key Responsibilities

As a Bilingual Customer Service Representative, you'll be responsible for:

• Non-scripted customer interactions via phone, email, and software chat application
• Professional outreach to customers and program participants
• Reviewing and assisting customers with energy application inquiries and program questions
• Performing other administrative duties as assigned

Essential Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• High school diploma
• 2+ years of professional work experience
• 2+ years of proficiency with MS Word, Excel, and other programs within the MS Office Suite
• Ability to pass a background check

Preferred Qualifications

While not required, we'd love to see the following qualifications in your background:

• Previous business processing or back-office experience
• Ability to accurately process applications within a highly repetitive processing environment
• Previous sales or customer service experience
• Computer skills to include data entry with a high degree of accuracy and speed, and database navigation
• Strong communication skills, both written and oral
• Ability to display a high energy level, positive attitude, and enthusiasm for the program while working with team members, customers, and other program participants
• Experience working with program participants ranging from homeowners to contractors in order to troubleshoot application requirements
• Identifies, defines, and resolves problems in a timely manner, gathers and analyzes information skillfully, and develops alternative solutions
• Ability to work independently and with others
• Strong organizational and analytical skills
• Ability to type 45 to 50 wpm (preferred)
• Team player with the ability to work in a fast-paced environment
• Superior interpersonal skills, including courtesy, professionalism, and a cooperative attitude
• Ability to be flexible to handle multiple priorities and to work limited overtime as necessary
• Able to sit for prolonged periods of time
• Takes pride in own ability to positively make a difference in the lives of program participants
• Desire and ability to quickly learn about the energy business

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Bilingual Customer Service Representative, you'll enjoy:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Ongoing training and support to help you succeed in your role

Why Join arenaflex?

We're a company that values diversity, equality, and inclusivity. We believe that a diverse and inclusive workplace is a key driver of innovation, creativity, and success. As a member of our team, you'll be part of a community that's passionate about making a positive impact in the lives of our customers and program participants.

How to Apply

If you're a motivated and customer-oriented professional with a passion for delivering exceptional customer experiences, we'd love to hear from you! Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job