Experienced Customer Service Representative - Insurance and Benefits Marketing

At arenaflex, we're passionate about delivering exceptional customer experiences and empowering our clients to thrive in the ever-changing world of insurance and benefits marketing. As a leading partner to some of the largest and most iconic associations and organizations in the country, we're committed to making a meaningful impact on the lives of our clients and their members.

Why Join arenaflex?

arenaflex is a dynamic and growing organization that values innovation, collaboration, and customer satisfaction. Our team is dedicated to providing top-notch service to our clients, and we're seeking a talented and customer-focused individual to join our ranks as a Member Benefits Advisor. In this role, you'll have the opportunity to work with a diverse range of clients, including veterans' organizations, and make a real difference in the lives of our servicemembers.

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports the well-being and success of our employees. Our benefits include:

• Health benefits, including medical, dental, and vision coverage
• 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
• A prefunded optional Flexible Spending Account (FSA)
• 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit
• A medical plan with in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy
• 10 days of vacation your first year, with an additional day added each year
• 13 paid and closed holidays each year

Job Summary

As a Member Benefits Advisor, you'll be responsible for providing exceptional customer service to our clients, including general service inquiries, resolving customer concerns, and educating customers on the value of existing insurance and non-insurance products. This role is a key component of arenaflex's customer satisfaction and retention strategy, and you'll have the opportunity to make a real impact on our clients' businesses.

Essential Job Functions

* Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner, and in adherence to the quality program metrics to ensure an excellent customer experience

• Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system
• Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
• Maintain current knowledge of policies, procedures, and product changes, including active offers to members
• Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
• Perform other miscellaneous functions and special projects as assigned
• Soft Sales

Requirements

* Education/Certification: High school diploma or equivalent

• Required Experience: Two years customer service experience, preferably in a high-volume customer call center
• Those with Claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
• Required Knowledge: Knowledge of customer service principles and practices
• Skills/Abilities:

+ Good customer service skills + Good verbal, written, and interpersonal skills + Ability to work independently or as a team member + Attention to detail + Ability to work in a fast-paced and changing environment + Ability to maintain composure in stressful situations and to manage or diffuse concerned customers + Basic proficiency in MS Office

Travel and Work Schedule

* No domestic travel required

• Regular call center schedule
• First 60 days will be in-office for training
• Once training is complete, will work fully remote

How to Apply

If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join the arenaflex team. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Now! Apply for this job