[Remote] IT Service Desk Consultant (Night shift)
Note: The job is a remote job and is open to candidates in USA. DelCor Technology Solutions is a consulting firm based in Silver Spring, MD, specializing in technology consulting and IT support for associations and nonprofits. The IT Service Desk Consultant (Night shift) role involves installing, configuring, maintaining, and troubleshooting networks, while also developing strong client relations through effective communication and technical expertise.
Responsibilities
- Installs, configures, maintains, and troubleshoots networks and associated assemblies by performing duties personally
- Develops successful client relations by providing strong initiative, listening, and rapport-building skills, cutting-edge IT knowledge and experience, and time-sensitive solutions with the ability to communicate effectively
Skills
- 1+ years of recent hands-on experience working in a help desk or service desk environment
- Microsoft LANs MCSE 2008 or greater
- Recent hands-on experience with Windows server (2012 and 2016) and workstation (Windows 7,8, and 10) environments
- Experience with Office 365 or Exchange server
- Proficiency with Active Directory, domain controllers, IP addressing, DNS, VPNs, and remote access
- Recent experience administering Windows Server, Exchange Servers, Citrix Metaframe, Windows Terminal Server, and Firewalls (e.g., Sonicwall, CISCO) is highly desired
- Experience with MSP and RMM tools is highly desired
- Experience supporting users, network devices, and servers remotely
- Must be willing to work night shift, including potential weekends
Benefits
- 17 Days of PTO in the First and Second Years
- PTO Increased to 23 Days After Two Years
- 10 Federal Paid Holidays and 1 Floating Holiday
- Charity PTO Day
- 401k Savings Plan + Matching
- $35 Monthly Cell Phone Benefit
- $300 Work from Home Stipend for New Employees
- Health, Dental, and Vision Insurance
- Company-Sponsored HRA Plan
- Paid Parental Leave
- Mileage Reimbursement
- Professional Development and Certification Reimbursement and Recognition
- Employee Referral Program
- Short-Term and Long-Term Disability Costs Covered 100% by DelCor
- Employee Assistance Program
- Bereavement Leave
- Family and Medical Leave
- Optional Critical Illness, Accident and Injury, and Hospital Indemnity Benefits
- $25,000 Life Insurance Coverage
Company Overview