Customer Success Associate
Brellium is a healthcare technology company focused on improving the standard of care in the US healthcare system through AI-powered solutions. The Customer Success Associate will play a key role in supporting healthcare providers by managing customer communications, resolving support tickets, and collaborating with internal teams to enhance customer experiences.
Responsibilities
- Own front-line communication with Brellium’s customers, talking with the Clinical and Operations team members at mid market & enterprise healthcare companies daily
- Efficiently manage, prioritize and resolve hundreds of support tickets each day
- Partner with the Customer Success team to create an effective ticket management system and develop customer-facing learning materials
- Collaborate with our engineering team to resolve platform issues
Skills
- Previously worked in a customer facing role, ideally at an early stage software startup
- Familiarity with support ticketing systems (experience with Pylon is ideal, but Zendesk, Intercom, or similar systems are also great)
- Extreme sense of ownership
- Healthcare and/or software company experience
- Prior experience building a ticket management system
- Experience creating content and guides for customers
Benefits
- 401(k) Retirement Savings Plan
- Equity Compensation
- Dinner Provided via DoorDash & stocked kitchen for NY employees
- Medical, Dental, and Vision coverage
- HSA / FSA
- 11 paid holidays each year
- Unlimited PTO
- Training and professional development
- Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)
Company Overview