Program Coordinator-HR Talent Development & Learning-Mount Sinai Health System-Hybrid-Full Time-Days
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, and they are seeking a Program Coordinator to provide key operational and administrative support for various programs and events. The role involves managing logistics, tracking data, and ensuring the efficient delivery of programs while collaborating with trainers and participants.
Responsibilities
- Establishes the coordination of basic to complex program and project activities and ensures the quality, timeliness, and integrity of ongoing projects and schedules
- Develops and maintains a detailed project schedule; including administrative tasks and ensures adherence to all deadlines
- Monitors project progress and deliverables, identifies issues early, communicates with management when issues arise, and implements corrective actions as needed
- Organizes and coordinates elective learning courses, programs, and special events
- Coordinates logistics, technical support and other related activities (e.g. room or Zoom booking, food and beverage, materials )
- Enrolls participants into programs and distributes materials pre/post sessions
- Assists in the planning, coordination, and execution of courses, programs, and events delivered in in-person, virtual, or blended learning formats. Responsibilities may include in-person logistical support and virtual production assistance (e.g., Zoom producer role)
- Collaborates with trainers and presenters to prepare, organize, and distribute course materials. Responds to participant inquiries regarding program requirements, registration, and logistics, and provides support before, during, and after each session
- Supports the development and implementation of marketing strategies—including print and digital materials—to promote programs and increase engagement. Assist with the creation and execution of the marketing strategy (print and digital)
- Serve as behind-the-scenes producer for Zoom-based programs, ensuring smooth set-up and execution
- Manage core platform functions including breakout rooms, attendance tracking, music and slides on entry, and troubleshooting in real-time
- Coordinate with facilitators to prepare technical elements in advance
- Organizes, leads, and facilitates project-related meetings, including developing agendas and preparing meeting materials. Prepares and/or edits meeting minutes, presentations, and supporting documents
- Takes attendance for courses, programs, and meetings, and accurately inputs attendance data into the appropriate tracking systems
- Maintains detailed records and documentation for all program, project, and course activities, and may develop standardized procedures for storing and managing required documentation
- Creates and updates courses in PEAK (Learning Management System); monitors attendance, gathers course rosters, assigns credit for completed courses, and initiates follow-up surveys
- Develops, formats, and maintains reports to track attendance, utilization, and program impact
- Collects and synthesizes data from various sources and presents findings, including preliminary analysis when applicable. Investigates issues or concerns, conducts background research, and responds to information requests in a timely manner
- Conducts other related duties as assigned
Skills
- Bachelors Degree or an equivalent combination of education and/or experience may substitute for the degree when the experiences are closely related to the duties of the job
- Excellent time management skills and the ability to manage multiple tasks and priorities effectively
- Strong written and verbal communication skills
- Highly organized with exceptional attention to detail
- Self-motivated, proactive and solutions-oriented, with a positive attitude and the willingness to go the extra mile in service of our mission
- Process oriented, with the ability to develop and follow efficient workflows
- Strong analytical and problem-solving abilities
- Comfortable working both independently and collaboratively with remote and in-person team members
- 1-2 years administrative experience
- Exposure to improvement methodologies such as LEAN
- Demonstrated ability to leverage program management tools
Company Overview
Company H1B Sponsorship